Pooja A T

Customer service professional with experience in hospitality and retail through roles at McDonald's and Nautika Kids. Skilled in managing customer interactions, handling busy and high-pressure environments, and ensuring a positive service experience. Strong communication, teamwork, and problem-solving abilities with a proven record of building customer satisfaction.

Highly adaptable and eager to apply these skills in the aviation industry to deliver excellent passenger service and smooth operations.

Customer Service & Billing Associate at Nautika Kids (2024-10 – Present)

• Assisted customers in selecting products and resolving inquiries, ensuring a positive shopping experience.
• Handled billing, returns, and exchanges with accuracy and professionalism.
• Maintained store presentation and organized displays to enhance customer satisfaction.
• Collaborated with team members to meet daily sales and service targets.
• Built strong communication and interpersonal skills while dealing with diverse customers.

Customer Service at Mc Donald's (2022-08 – 2023-07)

• Delivered fast, friendly, and efficient service in a high-pressure environment.
• Assisted in order taking, food preparation, and maintaining cleanliness standards.
• Worked effectively as part of a team to achieve daily operational goals.
• Trained in handling customer complaints and resolving issues quickly.
• Developed time-management and multitasking abilities in a fast-paced setting.

BBA in Aviation Management – Bengaluru City University (2024-08)

Plus 2 in Higher Secondary Examination – Directorate of Higher Secondary Education (2021-03)