Pooja Pandit

Banking Operations Professional with 6+ years of experience in transaction processing, back-office operations, compliance management, MIS reporting, and customer support within a leading private sector bank. Strong expertise in NEFT/RTGS/IMPS processing, KYC/AML compliance, reconciliation, and core banking systems. Proven track record of improving turnaround time (TAT) by 15% and reducing operational errors through process automation and system-driven controls.

Banking Operations Executive - ICICI Bank Ltd

(2016-10 - 2023-11)

• Processed high-volume NEFT, RTGS, and IMPS transactions ensuring accurate and timely settlements.
• Managed KYC documentation and account opening formalities with 100% compliance adherence.
• Coordinated with internal departments for loan disbursement processing and account maintenance.
• Prepared and maintained MIS reports for daily operational tracking and management review.
• Reconciled daily transaction discrepancies and resolved operational issues efficiently.
• Improved turnaround time (TAT) by 15% through workflow streamlining and process optimization.
• Assisted in internal audits and supported compliance documentation requirements.
• Reduced manual error rate by implementing an Excel-based tracking and monitoring system.

Bachelor of Science - B.Sc - Barkatulla Vishwavidyalaya, Bhopal (2013 - 2016)