Poonam Kaul

Fintech Operations Specialist with 5.4 years of experience in fintech and a total of 7.4 years of professional experience. Expertise in client onboarding, transaction and settlement queries, and dashboard training. Skilled in handling merchant migration, bank details updates, parameter changes, and vendor creation.

Experienced in managing refund processes, TDR updates, and chargeback resolutions. Adept at ensuring seamless financial operations, optimizing workflows, and collaborating with stakeholders to enhance efficiency and compliance. Strong problem-solving skills with a focus on improving customer experience and driving operational excellence.

Asst. Manager - MMAD Communications Pvt. Ltd.

(2025-09)

AggrePay offers a comprehensive and secure range of payment channels to simplify making payments or receiving them. Whether you're a customerwanting to pay a bill quickly and safely or a merchantwanting to offer your clients the fastest and most convenient way to make payments, AggrePay is the solution

• Expertise in merchant onboarding (handling entire operations).
• Handling pg support queries.
• Refund
• Have knowledge of settlement.
• Responsible for complete onboarding, registration to sharing API &SALT keys.
• Bank change, Hold settlement, login credentials, transaction status etc.

Sr. Operations Executive - Aggrepay payment solutions Pvt. Ltd. (Now Zave Pay from 1 january 2025)

(2022-06 - 2025-04)

AggrePay offers a comprehensive and secure range of payment channels to simplify making payments or receiving them. Whether you're a customerwanting to pay a bill quickly and safely or a merchantwanting to offer your clients the fastest and most convenient way to make payments, AggrePay is the solution

• Expertise in merchant onboarding (handling entire operations).
• Handling pg support queries.
• Data Management.
• Dashboard Training to Merchants.
• Responsible for complete onboarding, registration to sharing API &SALT keys.
• Bank change, Hold settlement, login credentials, transaction status etc.

Freecharge

(2020-06 - 2022-06)

• Document Verification (Validate Digital Document received from field Executive with FreeCharge Penal Details.)
• Dashboard Reporting(Creating Monthly Productivity Dashboards of Rejections using Pivot Table)
• Daily Reporting(Manage daily reporting's of Day To Day Work).

TCS (Adecco India Pvt. Ltd.)

(2019-04 - 2020-05)

• Joining Formalities and Issued Offer letter.
• Company Induction.
• Maintain Attendance of Invigilators and coordinate with supervisors for duty schedule.
• Handling MIS and making report and share with concern person on daily basis.
• Project running in various city(Delhi/NCR, U.P, Punjab and Roorkee)
• Coordination with client and center-head where project is running.

Star Health & Allied Insurance Company Ltd.

(2016-10 - 2017-06)

• Generate Renewal Notice
• Making Renewal Retention Report
• Coordinate With Broking Company
• Handling visited customer and aggregators queries

MBA - Maha Maya Technical University Lucknow

B.Com. - MJPR University Bareilly. Vardhman College Bijnor