Poonam Palkar

Experienced in Accounts receivable and accounts payable. Payment Processor with 9+years of Experience in processing a variety of payment types. Skilled in analysing customer accounts, resolving disputes, and entering data accurately.

Senior Associate in Finance & Accounts Dept. - Hinduja Global Solutions Ltd.

(2015-04 - 2024-09)

Project-Future Generali India Life Insurance Co. Ltd. From 09th Aug.2022 to 04th Sept.2024 for processing the payment of Information Technology department all expenses

• Managed the daily processing of payment for multiple vendors, ensuring accuracy and timeliness.
• Produced detailed weekly and monthly TAT reports on payment processing activity for senior management.
• Developed and maintained strong relationships with clients, resolving payment issues quickly and efficiently.
• Assisted in the development and implementation of an automated payment system, resulting in increased processing speed and accuracy.
• Analysis the pending invoices on monthly basis for prepare monthly provision for pending invoices.
• Implemented best practices for data security and fraud prevention, ensuring customer information was securely stored.
• Maintained excellent customer satisfaction by assisting them with enquiries, issues and complaints in a timely manner.
• Closely monitored and supervised staff operations, providing extra training and assistance to struggling individuals.
• Inspired and managed teams in operational improvements, increasing overall productivity.
• Assessed complaints handling processes for bottlenecks and identified and implemented changes for fast resolutions.
• Manage the daily operations related communications, interactions with internal & client both by emails & calls.

Associate in Account & Finance Dept. - Hinduja Global Solutions Ltd.

(2015-04 - 2022-08)

Project-Axis Bank Ltd. Centralized payment process HUB

• Settlement of staff payments like various reimbursement (mobile & resident telephone bill reimbursement, travelling expenses bills, conveyance reimbursement of official).
• Monthly reversal of branch bar a/c entries approved by competent authority.
• Maintaining petty cash expenses of various branches. Ensure to avoid double payment.
• Support all department for day to day all payments process within TAT.
• Prepare daily MIS for tracking payment application. Queries resolution raised by branches
• Resolve escalation mail and answer on branch various queries within TAT.
• Coordinate with all functional teams as per business requirements.
• Handling Start TO End process for premises rental payment to landlord for various location.

Credit Risk Management Officer - IndusInd Bank - Corporate Office

(2012-11 - 2015-03)

• Verify the KYC of received Credit cards applicants.
• CIBIL Report Generating.
• Tracking the limit of secured Card Issued against Fixed Deposit
• Work in Oracle & ECS System.
• Prepare & check data for the credit card against housing loan.
• Coordinate with all functional teams as per business requirements.

Clerk - Rajapur Urban Co-Operative Bank Ltd.

(2010-03 - 2010-12)

• Assisting customers with their needs, such as passing checks. Withdrawal slips, and more. also answer customer inquiries and provide information on banking products, policies, and services.
• Verifying documents submitted by customers & Updating account holders' passbooks and process the clearing of cheques.
• Ensuring compliance with KYC (Know Your Customer) guidelines when opening new accounts.

BCOM - Accounting Technology And Bookkeeping - Mumbai University (2008-06)