Prabal Kaushal

Program & Product Manager | 10 Yrs End-to-End Business Ownership (Founder + Enterprise Program Delivery) | Currently driving Fortune 500 Client Delivery (3M) at Healthy18 and leading NPD as Entrepreneur in Residence at Eat Better Co. | Ex-Founder scaling B2B/D2C Ventures

Entrepreneur in Residence – Eat Better Co. July 2026 – Present | Jaipur, Rajasthan, India • Spearheaded process optimization and automation initiatives by developing SOPs, streamlining cross-functional workflows, automating manual processes, and building KPI dashboards to improve operational efficiency and decision-making.

• Led strategic projects from concept to execution, conducting market, consumer, and competitive research to identify growth opportunities, build business cases, and drive cross-functional execution.
• Owned end-to-end New Product Development (NPD) from ideation to commercialization, including market validation, PRD creation, third-party manufacturing, GTM planning, product launch, and post-launch performance analysis, working closely with the Founder and cross-functional teams.

Program

Manager & Product Operations – Healthy18 Private Limited (Client Delivery: 3M) Feb 2025 – July 2026 | Delhi, India • Project 3M Doorstep Car Care Owned full product lifecycle of Bridge App a live B2B SaaS CRM managing 65K+ leads and ₹1Cr+ revenue pipeline for 3M Car Care Doorstep, with 4 strategic integrations (CARS24, IDFC Bank, ICICI Bank) driving partner-led lead growth.

• Created process workflow, WhatsApp lead workflow, wireframes, product documentation, and stakeholder presentations in Figma to support product planning and cross-functional alignment.
• Prepared PRDs, BRDs, SOPs, and user stories while implementing process automation across lead allocation; led cross-functional execution across Tech, Call Center Ops, Channel Partners, and 3M stakeholders ensuring program governance and timely delivery.
• Project 3M Rewards Payout Designed & managed the end-to-end 3M India Rewards Program, disbursing ₹98.2K across 147 transactions with 100% payment success and 98.2% fund utilization.
• Skillsapplied:ProgramGovernance·QR/CRMTechCoordination·PaymentOps·FinancialReconciliation·Reporting C Analytics · Vendor Management · Project Closure.

Product

Manager – ExpertBuddy (Remote) Jan 2024 – Feb 2025 | Delhi, India • Joined as the first dedicated Product Manager, taking ownership of product processes, user journeys, requirements, and cross-functional product execution.

• Assessed existing product and operational workflows from user and business perspectives, identifying gaps and implementing process and experience improvements.
• Translated business and user requirements into product features, workflows, documentation, and development requirements while coordinating with technology and business teams.
• Used user feedback, business insights, and market research to continuously improve the platform and strengthen the overall student and tutor experience. Founder – Health & Wellness (E-commerce, Herbal Coffee) / Mosha Food & Beverages Pvt. Ltd. (D2C) Jul 2017 – Jan 2024 | Delhi, India • Founded and scaled two consumer ventures (D2C + B2B) over 7 years, growing revenue from ₹30L to ₹70L PAN India, owning end-to-end strategy, P&L, and execution across e-commerce, marketplaces, and offline channels.
• Owned the complete GTM lifecycle R&D, product-market fit, pricing, positioning, and continuous product iterations based on direct customer feedback across two product categories.
• Built and managed the digital and operational ecosystem, leading an outsourced dev team, while owning UX, procurement, vendor negotiations, quality control, logistics, and fulfilment.
• Led cross-functional execution independently marketing, product, operations, finance, and strategy as a solo founder; operated both ventures until Jan 2024.

Virtual Relationship

Manager – HDFC Bank Mar 2016 – Mar 2017 | Delhi, India • Managed high-end-value customer portfolios from UK, UAE & Singapore, using banking CRM data and behavioural analytics to drive engagement and cross-sell outcomes.

Events

Head – Redd Host Event & Management Jan 2014 – Jan 2016 | Delhi, India • Led execution of brand activations, conferences, and corporate events with cross-functional vendor coordination, client communication, operational planning, and on-ground execution for large-scale events (Clients: OLX, Quikr, OLA).

Bachelors in Human Resources Management – College of Vocational Studies, University of Delhi (2010-07 – 2013-08)

Professional Certification in Data Science & Analytics – Coding Ninjas (2024-02 – 2025-02)

Certificate in Agile in Project Management – HP LIFE Global (2025-04 – 2025-05)