Praneet Samittla

Senior Business Analyst with 4+ years of experience delivering enterprise SaaS products through Business Analysis, Product Ownership support, Agile delivery, and stakeholder management. Backed by IIBA CBAP certification and Google's Project Management Professional Certificate, I have collaborated with cross-functional teams across India and Vietnam to translate business requirements into scalable digital solutions. Experienced in preparing BRDs, user stories, acceptance criteria, sprint planning, backlog prioritization, UAT, product demonstrations, and stakeholder communication within fast-paced startup environments.

Passionate about leveraging AI, analytics, and cloud technologies to build impactful business solutions and drive operational excellence.

Senior Business Analyst | Product Ownership Support | Subject Matter Expert (SME) at La Misma Luna CX Pvt Ltd (2024-02 – Present)

Supported the development and delivery of Genesis Growth, an enterprise B2B SaaS platform enabling networking, product management, communication campaigns, digital engagement, and collaboration for enterprise organizations.

• Gathered, analyzed, and translated business requirements into BRDs, user stories, acceptance criteria, and functional workflows.
• Partnered with stakeholders, engineering, QA, UI/UX, DevOps, and leadership teams across India and Vietnam throughout Agile delivery.
• Supported backlog refinement, sprint planning, feature prioritization, and release readiness activities.
• Executed User Acceptance Testing (UAT), validated business workflows, identified defects, and coordinated issue resolution.
• Managed Jira tickets for bugs, change requests, and enhancements while ensuring alignment with business priorities.
• Reviewed UI/UX designs using Figma and Visily to validate user experience against business goals.
• Delivered executive product demonstrations and supported customer onboarding and go-to-market discussions.
• Created user documentation and conducted market research to support product enhancements.
• Supported CRM operations, retailer database management, reporting, and campaign activities.
• Worked with technical teams to clarify requirements, remove blockers, and maintain sprint momentum.
• Progressed into increasingly senior Business Analysis and Product Ownership support responsibilities, eventually serving as SME and Senior Business Analyst.
• Led a team of three members supporting SaaS growth and operational initiatives.
• Recognized for ownership, stakeholder communication, and cross-functional collaboration.

Customer Service Representative | Trainer at Pro-Vigil (2023-03 – 2024-02)

• Achieved Top Performer recognition within three months by consistently exceeding KPIs.
• Recognized for strong product knowledge and entrusted with training and mentoring new hires.
• Collaborated with the U.S based Project Managers and Customer Success teams to resolve complex customer issues.

Telesales Advisor | Temporary Subject Matter Expert (SME) at Concentrix (2021-11 – 2023-01)

• Recognized as Employee of the Month twice and Top Performer during Q1 2022.
• Selected as Temporary SME to support floor operations, process guidance, and team mentoring.
• Provided workflow coordination, process guidance, and knowledge transfer support to leadership and team members.

Bachelor of Computer Applications in BCA – GITAM Deemed University (2018-01 – 2021-12)

Intermediate in PCM – P.N Junior College (2016-01 – 2018-12)

SSC – Kendriya Vidyalaya