Prabhat Gautam
Customer Service Specialist
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About
Results-oriented Customer Service Specialist skilled in prioritizing and multitasking within fast-paced environments. Experienced in resolving escalated customer issues and maintaining strong client relationships. Proficient with CRM systems, combining active listening with effective communication to enhance customer satisfaction and drive company success.
Experience
Customer Relationship Officer at BANDHAN BANK LTD (2023-01 – Present)
- Resolved customer inquiries and account issues, enhancing overall customer satisfaction.
- Processed transactions accurately, ensuring compliance with banking protocols.
- Educated clients on banking products and services, fostering informed decision-making.
- Facilitated communication between clients and internal teams for service delivery.
- Managed client relationships to enhance customer satisfaction and loyalty.
Relationship Manager at ICICI BANK LTD (2021-03 – 2022-12)
- Facilitated communication between clients and internal teams for service delivery.
- Managed client relationships to enhance customer satisfaction and loyalty.
Education
MBA in Marketing And Finance – Aks University (2021-08 – 2021-08)
Bachelor of Science in Mathematics – Shree Rama Krishna College (2019-08 – 2019-08)
Higher Secondary – Govt Excellence Hr Sec School (2016-08 – 2016-08)
High School – Shishu Shiksha Sadan Hr Sec School (2013-08 – 2013-08)
