Prabhat Singh
M365 Consultant
About
Dedicated and highly skilled M365 professional with extensive experience in Microsoft 365, Azure, Active Directory, and enterprise IT support. Proven expertise in managing cloud infrastructure, troubleshooting complex AD and O365 issues, and delivering scalable solutions to enhance system performance and user experience.
Experience
Azure Consultant - Alphacom - Pune
(2025-11 - 2026-03)
- Implement Azure solutions to enhance cloud infrastructure efficiency
- Identify cost-optimization opportunities through analysis of cloud usage patterns
- Build and manage VMs and containers using Azure and Azure Kubernetes Services
- Implement mobile device management policies via ActiveSync for secure corporate access
- Provide end-user support for email and Microsoft 365 related issues
- Streamline email flow through proper routing, connectors, and policies
- Manage public folders, distribution groups, and address lists for communication efficiency
M365 Consultant - Bull IT Services (Client: LTI Mindtree) - Pune
(2022-10)
- Manage user accounts, permissions, and licenses in Microsoft 365
- Support Exchange Online, SharePoint Online, Teams, and OneDrive services
- Provide knowledge transfer sessions and training to IT staff on AD environment
- Manage and configure Office 365 groups and distribution lists
- Troubleshoot complex identity, authentication, and synchronization issues
Domain Expert (M365) - Wipro Limited - Pune
(2020-04 - 2024-06)
- Administer Windows OS and Active Directory (L4 support)
- Manage user accounts, permissions, and Microsoft Office suite environments
- Monitor infrastructure using Nexthink and automated alerting tools
- Handle TCP/IP, DNS, DHCP, RDP, and LDAP configurations
- Coordinate with Microsoft and third-party vendors for AD migration and system issues
- Lead troubleshooting for AD outages, replication failures, and trust issues
- Plan and execute AD migrations, updates, and integrations with Azure AD
- Provide training and end-user support for Microsoft 365 applications
Senior System Engineer - Scorg International - Pune
(2020-12 - 2022-03)
- Troubleshoot Windows and software installation/configuration issues
- Monitor Office 365 service health and manage incidents
- Perform root-cause analysis for AD sync, DNS, DHCP, and Azure AD issues
- Handle complex L2 escalations including replication and forest/domain trust problems
- Resolve AD schema upgrades, FSMO role transfers, and migration tool issues
- Provide remote support and end-to-end issue resolution
Senior Executive – IT Technical Support Specialist (L2/Tier 2) - Vodafone India Services Pvt. Ltd. - Pune
(2019-04 - 2020-07)
- Troubleshoot AD migrations, replication issues, DNS errors, and DC sync issues
- Resolve authentication, authorization, and access-related problems
- Investigate and troubleshoot GPO-related issues post migration
- Validate migration completion and replication between AD sites
- Provide remote support to users across multiple locations
- Manage user accounts, permissions, and licenses
System Analyst - Collabera - Pune
(2017-12 - 2018-05)
- Monitor Office 365 service health and incident management
- Troubleshoot basic AD migration, replication, and DNS issues
- Handle authentication, authorization, and user access problems
- Investigate GPO policy application issues post migration
Senior Executive (Operations) - Credence Resource Management - Pune
(2016-06 - 2017-12)
- Monitor incident progress and resolution timelines
- Provide end-user support and Office 365 training
- Manage user accounts, permissions, and licenses
- Deliver remote troubleshooting support for clients
Technical Support Specialist - Concentrix Daksh (IBM) - Pune
(2015-10 - 2016-07)
- Analyze incidents and identify service restoration actions
- Provide telephony, UC systems, and conference room AV support
- Troubleshoot hardware, software, and network connectivity issues
- Maintain strong customer satisfaction through timely resolutions
Education
Graduation - Christ College, Pune University
HSC - SNBP College, Maharashtra Board
SSC - KV 1 Tezpur, CBSE
