Prabuddh Raj Singh
IT Support Analyst | Systems & Database Operations
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About
Motivated and detail-oriented IT graduate with hands-on experience in IT support, system maintenance, troubleshooting, database management, and SQL. Adept at documenting processes and workflows, resolving service tickets, and assisting internal users with technical queries. Committed to delivering reliable IT solutions and maintaining smooth day-to-day operations. Seeking an IT Support / Systems Analyst role in Qatar to drive operational efficiency and contribute to technical excellence.
Experience
IT Support Apprentice - Ducat Institute of Technology - Noida, India
(2025-10 - 2026-03)
- Provided day-to-day support in system maintenance and troubleshooting, ensuring continuous availability of IT systems and minimising downtime.
- Diagnosed and resolved hardware and software issues, escalating complex problems to senior engineers with full incident documentation.
- Documented IT processes, workflows, and technical updates — creating clear SOPs and knowledge-base articles for the support team.
- Supported internal users with basic technical queries including login issues, software configuration, and peripheral setup.
- Managed and tracked support tickets using IT service management tools, maintaining SLA compliance.
- Assisted in testing and debugging applications, identifying defects and verifying fixes across multiple environments.
- Worked on database queries and data handling using SQL, executing CRUD operations on relational databases.
- Gained practical exposure to real-time IT operations, incident management, and escalation procedures.
Education
Bachelor of Computer Applications - Data Science & AI - Babu Banarasi Das University (2022 - 2025)
Class XII - Science Stream - BRSDIC (2022 - 2022)
Class X - Children Senior Secondary School (2019 - 2019)
