Business development representative - Hyqoo - Bhopal
(2022-08 - 2023-08)
With Hyqoo, I helped companies scale their technical teams by tapping into our network of over 14 million on-demand, ready-to-work experts across Data, Cloud, Software and Product Engineering.
- Helped the company onboard 15 clients in the EMEA region in a span of just 3 months.
- Was awarded the Employee of the Month to host the most amount of client meetings 4 times in the entire stint at Hyqoo.
Customer Success Manager - WeXL Edu Pvt. Ltd. - Hyderabad
(2022-04 - 2022-07)
- Managed to get 250 clients on board in the span of 1 month, resulting in a yearly revenue of 7 Crores and 50,000 users.
- Managed client on-boarding processes, ensuring that their expectations and goals were fully met.
- Developed new customer training sessions, conducted webinars and workshops for new clients.
- Collaborated with the Marketing Department on new promotional campaigns in order to generate awareness.
- Ensured all-time positive customer experience by communication and maintaining professional relationships.
Senior Associate Consultant - Infosys Ltd. - Hyderabad
(2022-01 - 2022-04)
- Helped customer configure solution requirements on the products, understand issues, diagnose the root cause of such issues, and then identify solution alternatives.
- Received multiple feedback mails for providing good support to the customers to solve their issues.
Associate Consultant - Infosys Ltd. - Hyderabad
(2020-07 - 2022-01)
- Supporting client engagement and business development, ideally leveraging existing client relationships
- Configuring and deploying Microsoft Dynamics 365 including GL, AP, AR, payroll, HR, inventory, sales order processing, and purchase order processing functionality, supply chain management
- Providing day-to-day functional application support for clients Supporting client engagements and business development, ideally leveraging existing client relationships
- Working as a team with other technical and business process oriented consultants
- Provided outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Actively aided consulting team in different phases of project including problem definition, effort estimation, diagnosis, solution generation and design.
- Contributed to unit-level and organization level initiatives with objective of providing high-quality value adding solutions to customers
- Accepted over 100 tickets in time span of 10 months and achieved FDR(First Day Resolution) for 65% of them. Also, as an extracurricular hosted one of the major events, business planning session.
Marketing Intern - MakeMyTrip Pvt. Ltd - Gurgaon
(2019-04 - 2020-06)
- Provided administrative support to senior staff including creating proposals and organizing documentation.
- Set up multimedia presentations for use in meetings with key stakeholders and senior management.
- Performed market analysis and researched latest trends.
- Benchmarked hotel's brand website with MakeMyTrip on basis of rate plans and content.
- Conducted research, gathered information from multiple sources and presented results.
