Prachi Pawar

IT and Email Security professional with 4+ years of experience across technical support and email security operations. Currently part of the Email Team at HDB Financial Services, handling phishing investigation, email authentication (SPF/DKIM/DMARC), IOC analysis, incident response, and eM Client L2 support. Proven ability to identify and neutralize email-based threats and deliver security documentation within SLA timelines.

Email Team Engineer at HDB Financial Services (via CMS IT Services) (2025-05 – Present)

• Monitor and triage user-reported suspicious emails as part of daily BAU email security operations.
• Investigate phishing emails by performing deep-dive analysis of email headers, embedded links, domains, and threat indicators to determine legitimacy and severity.
• Validate SPF, DKIM, and DMARC authentication records to detect spoofed, forged, or fraudulent email activity.
• Analyze sender reputation and domain intelligence using MXToolbox and VirusTotal to assess inbound email risk levels.
• Execute IOC blocking actions (malicious domains, IPs, and email IDs) based on threat findings to prevent further exposure.
• Produce detailed incident reports and security documentation for phishing events and email-based threats.
• Manage email account creation, mailbox mapping, distribution lists, and mailing groups per business requirements.
• Manage domain blacklisting and whitelisting as per business requirements.
• Handle L2 escalations for complex eM Client application issues that junior engineers were unable to resolve.
• Administer Scalefusion MDM platform for device enrollment, policy deployment, compliance monitoring, and troubleshooting.

Technical Support Engineer at HDB Financial Services (via CMS IT Services) (2023-10 – 2025-04)

• Provided on-site and remote technical support to enterprise users for software, hardware, and infrastructure issues.
• Installed, configured, and troubleshot business applications and enterprise software across user systems.
• Diagnosed and resolved hardware issues including desktops, laptops, printers, and peripheral devices.
• Configured and troubleshot SentinelOne EDR agent on user endpoints.
• Resolved user escalations within defined SLA timelines.

Technical Support Engineer at Bharat Petroleum Corporation Ltd. – BPCL (via Acute Informatics Pvt. Ltd.) (2018-06 – 2019-11)

• Delivered remote technical support to enterprise users pan-India for software, hardware, and infrastructure issues.
• Resolved Outlook, SAP, VPN, and Windows OS issues to ensure uninterrupted business continuity.
• Installed and configured client software, printers, scanners, and enterprise applications.
• Coordinated with vendors and internal teams to close IT infrastructure incidents within SLA timelines.

B.E. in Electronics & Telecommunication Engineering – Mumbai University