Prabhat Bisht
Email support specialist
Hire this person
Send a job offer directly to this candidate
About
Customer support and operations professional with experience across call support, email handling, customer retention, and operational coordination within the insurance sector. Skilled in resolving escalated customer grievances, claim-related disputes, and policy concerns through effective communication, cross-functional collaboration, and solution-oriented problem solving. Proven ability to adapt across multiple roles while maintaining customer satisfaction and operational efficiency.
Experience
Call Support Executive at HDFC ERGO General Insurance Company (2021-12 – 2022-06)
Managed high-pressure customer interactions involving claim-related grievances and policy cancellation requests, successfully addressing concerns and improving customer retention through persuasive communication.
Subject Matter Expert (SME) at HDFC ERGO General Insurance Company (2022-06 – 2023-07)
Provided floor support for complex operational and customer-related queries while handling senior escalation calls and assisting team members in resolving critical issues efficiently.
Operations Assistant at HDFC ERGO General Insurance Company (2023-07 – 2023-12)
Handled PPC operations by arranging customer medical check-ups, conducting tele-verification coordination, and managing medical history documentation with process accuracy and timely execution.
Email Specialist at HDFC ERGO General Insurance Company (2023-12 – 2025-01)
Resolved critical customer concerns related to claim rejections and incorrect policy expectations by engaging with internal operational teams, ensuring faster resolutions, policy corrections, and improved customer retention.
Education
Intermediate in Science – Kendriya Vidyalaya (2014-04)
Bachelor of Arts in Humanities – Kumaun University (2018-06)
