Pradeep Kumar

To secure a position in an organization that values dedication and hard work, where I can leverage my expertise to deliver tailored solutions and exceptional customer service to meet clients Individual needs.

SAP-SD Functional Consultant at Softalk Technologies (2021-06 – Present)

SD Consultant at Genesis (2025-01 – Present)

Support Project

• Provided end-to-end support for SAP SD processes in ECC and S/4 HANA environments.
• Handled daily production support tickets and resolved issues within SLA timelines.
• Supported Order-to-Cash (O2C) business processes including inquiry, quotation, sales order, delivery, billing, and returns.
• Worked on incident management, root cause analysis, and issue resolution for SD-related problems.
• Coordinated with business users to gather requirements and provide functional solutions.
• Monitored and resolved interface issues related to IDocs, EDI, and third-party integrations.
• Performed configuration changes in SAP SD based on business requirements.
• Supported pricing procedures, output determination, account determination, and copy controls.
• Worked on customer master, material master, and business partner master data support activities.
• Assisted in resolving delivery, billing, credit management, and shipment-related issues.
• Collaborated with MM, FI, WM/EWM, and PP teams for cross-functional issue resolution.
• Performed testing activities for enhancements, bug fixes, and support packs.
• Supported month-end and year-end business activities related to billing and sales processes.
• Prepared functional specifications for minor enhancements and coordinated with technical teams.
• Conducted user training sessions and provided support documentation/user manuals.
• Participated in ticket tracking, status reporting, and support review meetings with stakeholders.
• Worked on SAP transport management and coordinated movement of changes across landscapes.

SD Consultant at Flint Group (2023-06 – 2024-12)

Implementation Project

• Configured and customized SAP SD business processes based on business requirements.
• Worked on end-to-end OTC (Order-to-Cash) cycle including sales order processing, delivery, billing, pricing.
• Involved in Realization phase activities such as configuration, unit testing, integration testing, and defect fixing.
• Configured sales document types, item categories, schedule line categories, copy controls, and billing processes.
• Worked on pricing procedure configuration including condition types, access sequences, and account determination.
• Configured output determination, text determination, partner determination, and incompletion procedures.
• Worked on intercompany sales, third-party sales, STO, returns, and credit management processes.
• Coordinated with MM, FI and ABAP teams for enhancements, interfaces, reports, and forms.
• Prepared functional specifications for custom developments and coordinated testing with technical teams.
• Performed SIT, UAT, regression testing, and supported defect resolution activities.
• Supported data migration activities including customer master and Business Partner uploads in S/4HANA.

Consultant. at Olam Agree (2021-06 – 2023-05)

Support Project

• Provided day-to-day production support for SAP SD processes.
• Handled support tickets, incidents, and service requests within SLA timelines.
• Resolved issues related to Sales Orders, Deliveries, Billing, Pricing, Customer Master, and Credit Management.
• Supported end-to-end Order-to-Cash (OTC) business processes.
• Performed root cause analysis for production issues and provided permanent fixes.
• Worked on configuration changes based on business requirements.
• Coordinated with business users for issue clarification, testing, and resolution validation.
• Monitored and resolved IDoc errors and interface-related issues.
• Supported pricing procedure maintenance and troubleshooting.
• Assisted users during month-end and billing activities.
• Worked closely with cross-functional teams including MM, FI, and WM modules.
• Prepared functional specifications for minor enhancements and coordinated with technical teams.
• Performed unit testing and supported UAT activities for changes and fixes.
• Maintained project documentation, issue trackers, and support reports.
• Provided user training and knowledge transfer for business users when required.

B. Tech in CE – Meerut institute of Technology (2019)