Prajwalacharya007

Dedicated and results-oriented project manager with experience in agile methodologies, seeking a position where I can apply my leadership skills to deliver successful projects on time and within budget.

Customer service representative - F5 technologies

(2017-01 - 2019-12)

Handling customer interactions for an organization.

• Helping customers understand products and services, answer questions and resolve issues
• Take orders, Process returns
• Set up new customer accounts
• Maintain customer service records

Big basket

(2019-01 - 2021-12)

• Informing the customers about updates, deals, offers, promotions, policies, and keep sales funnel in motion
• Assisting them if they are facing a problem and troubleshooting it
• Ensuring the customer has a positive experience with the company

Team Lead Operation (Sales) - OLA Fleet Technologies

(2021-01 - 2023-12)

A good communicator with strong presenting and soft skills. Also strong marketing management, logic, and problem-solving ability.

• Awarded for effectively meeting objectives, creating and executing budgets
• Establishing high-performing teams, and cultivating beneficial customer relationships

Assistant Manager Operations (sales) - EOS GLOBE (Star Health and Allied Insurance)

(2024-01 - 2025-12)

• Led a high-performing sales team, achieving a 75% to 100% increase in sales revenue within the first year
• Collaborated with marketing teams to develop effective sales collateral and marketing materials
• Established and maintained relationships with key stakeholders and decision-makers, resulting in successful contract negotiations
• Managed a sales pipeline, consistently meeting or exceeding quarterly and annual sales targets
• Trained and mentored junior sales staff, improving overall team performance

Sales manager - HDFC Life

(2025-01 - 2026-12)

Driving life insurance sales through channel partnerships, recruiting and training sales teams, and achieving designated revenue targets.

• Drive the assigned monthly, quarterly, and annual business targets within the designated sales channel (e.g Banks, NBFCs, or Agency networks)
• Build and nurture relationships with channel partners, branch staff, or insurance agents
• Train teams on HDFC Life products, insurance solutions, and digital platforms
• Conduct financial need analyses for customers to pitch and cross-sell appropriate life insurance, pension, and health solutions
• Ensuring high-quality business sourcing by monitoring policy renewals (persistency) and providing pre- and post-sales service, such as claim settlements

Bcom - Bangalore University (2017-12)