Prakash Frank
Junior Process Associate
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About
Detail-oriented professional with experience in healthcare revenue cycle operations and a strong foundation in Accounts Receivable analysis. Recently trained in Software Testing with knowledge of SDLC, STLC, manual testing, defect tracking, and QA processes. Skilled in analytical problem solving, process improvement, and maintaining high accuracy in data-driven environments.
Seeking opportunities in Software Testing / QA or operations roles where strong analytical ability, testing knowledge, and process discipline can contribute to delivering high‑quality software and business outcomes.
Experience
Junior Process Associate at AGS Health (2018-08 – 2021-01)
- Worked in healthcare revenue cycle management handling credit balance accounts.
- Identified true credit balances and processed refunds to insurance payers or patients.
- Performed account analysis to identify discrepancies and ensure accurate reconciliation.
- Used internal systems and payer portals to submit recoupment and refund requests.
- Maintained daily productivity and quality benchmarks while processing high account volumes.
- Collaborated with internal teams to resolve account issues and improve operational accuracy.
Manager at Family Business (2021-01 – 2026-01)
- Managed operational activities of family business including customer coordination and vendor communication.
- Handled business follow‑ups, operational decisions, and day‑to‑day administrative responsibilities.
- Developed strong problem‑solving, communication, and business management capabilities.
Software Testing Trainee at Software Testing Training Provider (2024-01)
- Trained in Manual Testing concepts, Software Development Life Cycle (SDLC), and Software Testing Life Cycle (STLC).
- Learned test case design techniques and defect reporting practices.
- Exposure to QA processes, functional testing concepts, and testing documentation.
- Basic understanding of Selenium automation and SQL queries for validation.
Education
B.Sc in Computer Science – Vellore Institute of Technology (2017-01)
Higher Secondary (HSC) – Don Bosco Higher Secondary School (2014-01)
SSLC – Don Bosco Higher Secondary School (2012-01)
