Pramod Roy

Senior Quality Engineering Leader with 18+ years driving quality excellence for enterprise SaaS and Identity platforms, expert in building scalable test automation frameworks and comprehensive quality strategies Proven success leading distributed Agile teams across multiple geographies, collaborating with COE and engineering organizations to deliver high-quality releases while optimizing critical quality metrics Skilled technical mentor and stakeholder manager with expertise in regression testing, UI/API automation, and fostering quality-first culture in fast-paced development environments

Senior Staff Quality Engineer / Senior Manager at Ping Identity (2022-11 – Present)

Product: Ping Platform & Provisioning | Domain: IAM | Role: Quality Engineering Leader

• Led quality engineering initiatives for Ping Platform, managing test automation strategy across Regression, API, UI. Championed API Testing automation, reducing regression defects by 40% and accelerating testing cycles by 3 days through improved test execution management.
• Managed and mentored quality engineering team members, providing technical direction on test automation frameworks and best practices. Collaborated with onshore and offshore teams to align on quality strategy and execution, ensuring consistent quality standards across distributed teams.
• Orchestrated a cross-functional shift-left strategy, aligning Dev and QA to crush bottlenecks and deliver releases 25% faster.
• Accelerated QA workflows by 35% by integrating GitHub copilot for script generation, auto suggestions and smart code reviews.
• Minimized production incidents by leveraging NotebookLM on 12 months of JIRA defect history, identifying top defect drivers and enabling risk-based testing that reduced incident recurrence by 30%.
• Implemented LLM-based log file analyser agent (AutoGen + Ollama) to summarize failures, cluster errors, and propose likely root causes, reducing investigation time by 40%.

Software Engineer G10 at Cisco Systems (2018-02 – 2022-08)

Product: Cisco IoT Control Center | Domain: IoT | Role: Technical Lead

• Eliminated large legacy backlog increasing automated regression coverage from less than 40% to 99% through prioritised backlog work and weekly progress tracking, utilising TestRail.
• Initiated inline automation standard and integrated automation into Definition of Done, eliminating automation backlog and ensuring all new functionality is automated concurrently with manual testing.
• Redesigned execution architecture to overcome slow automation suite bottlenecks, eliminating redundant dependencies and implementing parallel testing, reducing total automation run time by 83%.
• Initiated collaborative test planning, integrating dependency tracking into test management tools, reducing inter-team delays by 40% and improving testing efficiency for Scrum teams.
• Improved API performance by establishing baseline metrics, defining SLAs, and implementing gating, maintaining response time below 3 seconds via data analysis.

Senior Software Engineer in Quality at Intuit India (2011-10 – 2017-09)

Product: OASIS QuickBooks Online | Domain: Payment | Role: Team Lead

• Reduced critical defect escape by 72% by implementing shift-left testing and quality gates, eliminating 3 days of rework and cutting release delays from 5 days to less than 4, by fostering industry expertise.
• Automated regression testing by designing and maintaining a nightly test suite, reducing undetected regression escapes by 81% and saving 40 hours of manual testing per sprint using Rest Assured and Selenium.
• Acted as a Center of Excellence (CoE) lead by standardising testing processes across multiple teams, defining a formal test strategy framework, and improving sprint estimate accuracy from 58% to 93% using Agile Practices and achieving consistent on-time delivery, enhancing overall product quality.
• Enhanced Quality Indicators by implementing mandatory unit test coverage gates, increasing minimum coverage from 41% to greater than 98% and reducing regression defects by 65%.
• Initiated a standardised JIRA quality dashboard to overcome low stakeholder alignment, enhancing it by 90% and reducing escalations.

Senior Member Technical Staff at Oracle India (2009-01 – 2011-08)

Product: Provisioning Framework for Fusion Applications | Domain: CRM | Role: Individual contributor

• Standardised test planning and traceability, reducing critical bug leakage to less than 1% by implementing formal processes and a requirements traceability framework to exceed quality targets.
• Developed org-wide guidelines, reducing false failures by 68% and enabling real-time stakeholder visibility via a centralised dashboard, demonstrating strong Process Improvement with CI/CD knowledge.
• Addressed recurring framework limitations by developing custom utilities, reducing test development time by 42% and eliminating 20 hours of manual workarounds weekly through enhanced Automated Testing Frameworks and experience with software testing.
• Overcame surprise issues and inconsistent satisfaction, maintaining 99% customer satisfaction for multiple quarters via Continuous Improvement.

Software Product Engineer at Symphony Services (2007-04 – 2008-12)

Product: Siebel CRM | Domain: CRM | Role: Individual contributor

• Addressed high false failure rates by maintaining and updating test automation scripts, reducing false failures by 55% and restoring team confidence.
• Enhanced test suites and quality syncs via Agile to resolve outdated test cases, achieving a 39% increase in in-sprint defect detection.
• Streamlined bug resolution by implementing structured triage and retesting, reducing cycle time by 48% and enhancing dev/test alignment.
• Reduced browser-specific production defects by 62% by executing comprehensive cross-browser GUI, functional, and regression testing, eliminating end-user experience issues.

M.Tech in AI and Data Science Engineering – Indian Institute of Technology, Patna