Pranav Metelu
SCRUM MASTER AND KNOWLEDGE JIRA
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About
I am currently working as Tech Support Engineer at Mphasis Limited in Pune. In this position I am responsible for handling technical issues/queries of clients worldwide, creating knowledge articles for the agents to refer to, training the new joiners, planning and co-ordinating with the clients to resolve any challenges faced and to optimize the process..
I would consider myself as a goal-oriented individual who takes initiative in making decisions and building strong teams. I possess strong leadership skills and excel in interpersonal communication. I would like to put these characteristics to use within your organization. My experience as Tech Support Engineer at Mphasis
Limited, has provided me with the expertise to be able to make a valuable contribution to Barclays in the position of Scrum Master.
Experience
I am currently working as Tech Support Engineer at Mphasis Limited in Pune. In this position I am responsible for handling technical issues/queries of clients worldwide, creating knowledge articles for the agents to refer to, training the new joiners, planning and co-ordinating with the clients to resolve any challenges faced and to optimize the process..
I would consider myself as a goal-oriented individual who takes initiative in making decisions and building strong teams. I possess strong leadership skills and excel in interpersonal communication. I would like to put these characteristics to use within your organization. My experience as Tech Support Engineer at Mphasis
Limited, has provided me with the expertise to be able to make a valuable contribution to Barclays in the position of Scrum Master.
Education
GRADUATE IN COMPUTER SCIENCE AND KNOWLEDGE OF SCRUM AND JIRA
