Prasad Talekar

Senior IT Support Specialist with over 13 years of extensive hands-on experience providing robust infrastructure management, user service desk delivery, and technical troubleshooting across global corporate landscapes. Exceptional proficiency across hardware, software, and local area network deployment, backed by core expertise in Active Directory administration, Microsoft 365, Google Workspace, and Endpoint Security configurations. Recognized for delivering elevated operational performance, maintaining rigorous technical records, and consistently meeting critical SLA milestones with an unyielding commitment to end-user satisfaction.

Service Desk Analyst - L2 at Cannon Design International Private Limited (2025-06 – Present)

• Diagnose and resolve hardware and software issues across desktop environments, escalating complex queries to cross-functional support domains while ensuring timely resolution.
• Provide Tier 1 and Tier 2 technical support to end-users in person and via remote tools, prioritizing system uptime and high-velocity customer satisfaction metrics.
• Perform core identity management tasks, configuring user onboarding, offboarding, access permissions, and secure password resets within Microsoft Azure environments.
• Oversee full lifecycle workstation setup, installing specific corporate software patches, system deployment configurations, and modern OS system imaging.
• Monitor and manage incoming IT service desk ticket workflows, strictly maintaining daily resolution parameters and delivering detailed performance analysis logs.
• Maintain comprehensive local record registries for assets, handling ongoing tracking of enterprise infrastructure devices, hardware, and active software licenses.
• Troubleshoot localized area network (LAN) architectures, general system connectivity configurations, and enterprise multi-function network peripherals.
• Support configuration management for corporate meeting systems and unified collaboration tools, including Zoom, Microsoft Teams Rooms, and Google Meet profiles.
• Execute corporate profile configurations on mobile devices, enrolling remote enterprise endpoints into native Mobile Device Management (MDM) applications.

IT Support Specialist at TaskUs India Private Limited (2023-09 – 2025-06)

• Provided second-level technical support for underlying computer hardware, operating software patches, and internal office network connections, logging operations in ServiceNow.
• Managed identity lifecycle procedures during onboarding and offboarding processing phases, facilitating directory account mapping and workspace asset handovers.
• Administered end-user accounts, access authentications, and global secure password overrides within Azure Active Directory server domains.
• Mitigated localized computer system disruptions within Desktop and Remote environments, consistently aligning actions with organizational SLA targets.
• Handled prioritized executive support workflows for core enterprise VIP users, aligning closely with global structural IT engineering divisions to fast-track technical remedies.
• Successfully initialized and debugged corporate security configurations including system-wide BitLocker drive encryptions.
• Evaluated, maintained, and provided tier-2 operational troubleshooting for Apple macOS platforms at both OS configuration and physical hardware integration levels.

IT Support Engineer at Pentagon Systems & Services Pvt. Ltd. (2011-06 – 2023-06)

• Utilized ServiceNow platform tracking models to track corporate computer infrastructure tickets, maintaining full ownership over hardware and connectivity incidents.
• Conducted deep mechanical hardware components replacement and advanced troubleshooting for Windows and MacBook computer platforms.
• Provided comprehensive remote support using platform management utilities including Zoho, Microsoft Teams, and Quick Assist.
• Coordinated direct interactions with designated external hardware vendors, tracking open service calls to secure replacement elements.
• Installed, configured, and troubleshot diverse Microsoft operating environments, supporting Windows 11/10/8 environments and enterprise Office 365/Outlook setups.
• Managed physical network structural elements within corporate data center centers, supervising server racking, cable routing, crimping, punching, and LAN line structural evaluations.
• Supported administrative procurement tracking, reviewing incoming invoices, generating Purchase Orders (POs), and organizing tracking sheets for vendor settlements.
• Served as the underlying technical controller during live corporate broadcast feeds using unified streaming programs like Microsoft Teams and MeetStream.

Diploma in Computer Hardware and Networking (JCHNP) – Jetking Institute, Navi Mumbai

Bachelor of Business Administration in Business Administration – D.Y. Patil University, Navi Mumbai

Higher Secondary Certificate (HSC) & Secondary School Certificate (SSC) – Mumbai Board