Prasanta
Process Associate
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About
Accomplished professional with 4 years of experience at Wipro Technologies, specializing in UHG process management. Proven track record of maintaining high accuracy in complex workflows and driving operational efficiency. A disciplined and adaptable professional seeking to leverage a deep understanding of process optimization to contribute to organizational success in a new industry.
Experience
Process Associate - Wipro Health Insurance - Mumbai, India
(2022-04 - 2026-04)
UHG (UnitedHealth Group)
- Manage and optimize UHG processes, ensuring 100% compliance with client SLAs and quality standards.
- Identify process bottlenecks and implement solutions that improved overall team productivity by 98%.
Process Associate - Wipro Health Insurance - Mumbai, India
(2022-04 - 2026-04)
UMR (United Medical Research)
- Implement self-audit techniques that reduced personal error rates by 97%, contributing to the overall team's quality performance.
- Analysed audit findings and provided actionable feedback to the team to drive continuous quality improvement.
Education
Bachelor of Commerce - B.Com - Science college (autonomous) (2018 - 2021)
Higher secondary-XII - Commerce - Science college (autonomous) (2016 - 2018)
Secondary-10th - Brundaban vidyapitha school (2016 - 2016)
