Prasanta

Accomplished professional with 4 years of experience at Wipro Technologies, specializing in UHG process management. Proven track record of maintaining high accuracy in complex workflows and driving operational efficiency. A disciplined and adaptable professional seeking to leverage a deep understanding of process optimization to contribute to organizational success in a new industry.

Process Associate - Wipro Health Insurance - Mumbai, India

(2022-04 - 2026-04)

UHG (UnitedHealth Group)

• Manage and optimize UHG processes, ensuring 100% compliance with client SLAs and quality standards.
• Identify process bottlenecks and implement solutions that improved overall team productivity by 98%.

Process Associate - Wipro Health Insurance - Mumbai, India

(2022-04 - 2026-04)

UMR (United Medical Research)

• Implement self-audit techniques that reduced personal error rates by 97%, contributing to the overall team's quality performance.
• Analysed audit findings and provided actionable feedback to the team to drive continuous quality improvement.

Bachelor of Commerce - B.Com - Science college (autonomous) (2018 - 2021)

Higher secondary-XII - Commerce - Science college (autonomous) (2016 - 2018)

Secondary-10th - Brundaban vidyapitha school (2016 - 2016)