Prasanthi Gudapati

A highly motivated and adaptable professional with a strong foundation in organizational, communication, and problem-solving skills. Experienced in working collaboratively within diverse teams to achieve business objectives and deliver quality results under deadlines. Known for being a quick learner with the ability to embrace new tools, processes, and environments while maintaining attention to detail and efficiency.

Dedicated to contributing positively to organizational success and committed to continuous personal and professional growth.

Senior Process Associate (Quality Auditing Associate) - Accenture Solutions Pvt Ltd - Hyderabad, India

(2023-12 - 2025-12)

• Reviewed, monitored, and approved advertisements to ensure compliance with platform policies, legal standards, and community guidelines, safeguarding brand reputation and user safety.
• Identified and flagged inappropriate, misleading, or harmful content, including violations related to prohibited products, sensitive topics, and deceptive practices.
• Approved or rejected ads based on established guidelines, delivering clear and constructive feedback to stakeholders when necessary.
• Maintained accuracy and consistency in moderation decisions while meeting productivity benchmarks and turnaround time targets.
• Utilized moderation tools such as CRM, Ads Manager, and Salesforce to track, document, and report ad review outcomes effectively.
• Contributed to process improvements by providing input on ad approval workflows and supporting policy updates.

Senior Process Executive - Voice - Cognizant Technology Solutions Indian Private Limited - Hyderabad, India

(2023-06 - 2023-11)

• Listen to and transcribe physician dictations, patient encounters, and clinical notes into the EHR system with accuracy and speed.
• Document patient histories, physical examinations, diagnoses, treatment plans, and follow-up instructions in real time.
• Ensure all documentation complies with medical standards, organizational policies, and HIPAA regulations.
• Assist healthcare providers in retrieving patient data, lab results, and imaging reports during consultations.
• Maintain confidentiality and safeguard sensitive patient information at all times.
• Collaborate with physicians and clinical staff to ensure smooth workflow and efficient patient care.
• Review and edit transcriptions for accuracy, completeness, and consistency.

Healthcare Documentation Associate - AQuity Solutions India Private Limited - Hyderabad, India

(2015-01 - 2023-06)

• Transcribing/editing multiple medical specialty reports.
• Direct uploader.

Master of Business Administration - HR & Marketing - Gudlavalleru Engineering College (2010 - 2012)

Bachelor of Science - General - Maris Stella College (2006 - 2009)