Dinesh Kumar

Dedicated Microsoft 365 Administrator with hands-on experience in user management, licensing, security, and compliance across enterprise environments. Skilled in troubleshooting M365 and Google Workspace, implementing security policies, and supporting collaboration tools like Exchange Online, SharePoint, Teams, and Intune. Strong ability to maintain system reliability, ensure compliance, and resolve technical issues efficiently.

M365 Technical Engineer at Hitachi Systems India Pvt. Ltd. (2025-04 – Present)

Managed comprehensive M365 support services for a diverse user base of 18000 analytics professionals, ensuring timely resolution of technical issues and proficient delivery of assistance tailored to specialized analytical workflows.

• Managed comprehensive M365 support services for 18000 analytics professionals, ensuring timely resolution of technical issues and proficient delivery of assistance tailored to the specialized needs of analytical workflows.
• Administering and maintaining key M365 services: Exchange Online, OneDrive, SharePoint Online, Microsoft Teams, Power BI, and Intune (MDM/MAM).
• Managed user accounts, permissions, licenses, and configuration of Office 365 services.
• Microsoft Compliance Centre management, including retention policies, Microsoft Defender for Office 365, audit logs, eDiscovery, Legal holds and content search operations and Data backup.
• Handling security and threat management, including DLP, anti-spam, anti-phishing, and other compliance-related policies.
• Integrating third-party apps with Azure AD Enterprise Applications for SSO.
• Implementing and managing data lifecycle policies, compliance rules, and configuration policies across the tenant.
• Manage SharePoint site collections and OneDrive permissions.
• Administer Microsoft Teams to support collaboration and productivity.
• Troubleshooting and resolving end-user issues related to Email, OneDrive, SharePoint, Teams, and Outlook.
• Collaborating with internal teams to ensure secure, compliant, and seamless M365 service delivery.
• Driving continuous improvements in M365 governance, adoption, and operational efficiency.

M365 and Google Workspace Administrator (Engineer) at Team Computers Pvt. Ltd. (2024-09 – 2025-04)

Managed 4500+ user accounts in M365 and 10000+ user accounts in Google Workspace, including policies management and licensing for Microsoft 365 and Google Workspace.

• Managed 4500+ user accounts in M365 and 10000+ user accounts in Google Workspace, Policies management and licensing for Microsoft 365 and Google Workspace.
• User Management, Group management (office365, DL, Security), Shared Mailboxes, Role assignment, Rooms and Equipment Management, License Management.
• Organization level security, Custom Domain, Service Health Report.
• Microsoft Defender and Compliance Portal, Identity management and protection, Intune MDM and MAM.
• Provided support for user issues, ensuring timely resolutions and minimal downtime.
• Configured email routing, monitored security settings, and enforced compliance policies.
• Automated repetitive tasks using PowerShell scripts, improving operational efficiency.
• Collaborated with senior administrators to implement new features and updates.

Service Desk Engineer at Team Computers Pvt. Ltd. (2023-08 – 2024-08)

Delivered first-level support for end-users, addressing hardware, software, and network issues.

• Delivered first-level support for end-users, addressing hardware, software, and network issues.
• Ticket management using ticketing tools.
• Escalated unresolved issues to higher-level support teams, ensuring timely resolutions.
• Provided training and guidance to employees on using Microsoft 365 and Google Workspace tools.
• Troubleshooting and creating user guides for common issues.

Diploma in Computer Engineering – Government Polytechnic, Hisar, Haryana (2020 – 2023)