Prashanth Ms

Comptia A+ Desktop Technician

Talent

Bengaluru, Bengaluru UrbanMember since May 5, 2022

PC & Laptop RepairHardware diagnosis & troubleshootingDOA/faulty-part identificationCustom gaming PC buildsWorkstation assemblyMotherboard installation and upgradesWindows installationDriver installationSoftware setup and troubleshootingPrinter troubleshootingBasic networkingData backupSystem maintenanceIn-store repair supportField visitsClear explanation of technical issues to customersComponent selectionCable managementBuild troubleshootingMicrosoft OfficeActive DirectoryRemote Desktop AssistanceVNCLogMeInWindows Remote AssistanceBIOS setup

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PC & Laptop RepairHardware diagnosis & troubleshootingDOA/faulty-part identificationCustom gaming PC buildsWorkstation assembly

About

Hands-on computer hardware technician with 6+ years of direct desktop/laptop repair, diagnostics, and field support experience (HP, Tesco, CGI), plus CompTIA A+ and CCNA certification. Personally assembled 3 custom gaming PCs, covering component selection, cable management, and build troubleshooting. Comfortable with Windows installation, driver/software setup, hardware upgrades (RAM, SSD/HDD, GPU, PSU, motherboard), printer and peripheral troubleshooting, and basic networking.

Spent the last several years in IT service management leadership; now returning to hands-on technical work, which has remained an active personal interest throughout.

Experience

Tech Support Engineer — Product Support (Commercial & Consumer Desktops, Laptops, Thin Clients & Handhelds) at Hewlett Packard Global Soft Pvt Ltd (2006-11 – 2009-08)

Supported field engineers on desktop and laptop repairs across AU & NZ markets.
Diagnosed hardware issues remotely and identified the correct replacement part for field engineers, cutting incorrect part dispatches to elite customers by ~99%.
Managed hardware inventory, tracking assets using physical logs and spreadsheets to maintain accurate spare-parts stock.
Reviewed and approved DOA (dead-on-arrival) laptops, handhelds, and desktops as an authorized DOA approver for the support team.
Delivered training to field teams on tools, repair process, and diagnostics.
Performed system administration tasks: added desktops to domain, installed HP OEM software on systems.
Provisioned and maintained OS environments, managing dual-boot configurations and system stabilities across Windows XP and Windows 7 for consumer support environment.

Engineer at Tesco (2009-08 – 2012-03)

Provided desktop and laptop hardware/software support, building on hands-on diagnostic and repair skills.
Configured many pieces of software like MS Outlook, Teams, Slack etc for customer via remote access & supported tools.
Diagnosed and resolved critical application issues across enterprise software, including Internet Explorer, Google Chrome, and core productivity tools, ensuring zero user downtime.
Diagnosed and resolved custom enterprise applications.
Upgraded legacy hardware systems, migrating machines from IDE to SATA drives and expanding DDR2/DDR3 RAM capacity.

Systems Engineer at CGI (2012-04 – 2013-09)

Continued hands-on systems and desktop support work.
Resolved Microsoft Office errors, fixing corrupted.pst data files, repairing Outlook email profiles, and restoring Excel macro functionalities.
Installed and mapped network printers, configuring static TCP/IP ports, print servers, and updating localized print drivers.
Managed Active Directory users and computers, executing manual password resets, account unlocks, and configuring basic login scripts.
Provided remote desktop assistance to offsite users utilizing early remote protocols like VNC, LogMeIn, and Windows Remote Assistance.