Pratigya Chaudhary
BRANCH BANKING | BRANCH OPERATIONS | BUSINESS DEVELOPMENT
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About
Banking professional with experience across retail branch banking, branch operations, business banking, retail assets, customer service, compliance, team handling and cross-selling. Currently working as Deputy Branch Manager at YES BANK. Experienced in supporting branch business growth, managing operational controls, handling customer requirements, coordinating teams and driving product campaigns.
Seeking a BOM / Branch Manager role to contribute to business growth, customer experience, operational excellence and regulatory compliance.
Experience
Deputy Branch Manager | Senior Manager Grade at YES BANK (2024-04 – Present)
- Oversee day-to-day retail branch banking activities and support smooth branch operations.
- Monitor branch compliance, internal controls and self-audit requirements.
- Handle customer service matters and support the delivery of suitable banking solutions.
- Drive cross-selling of bank products and support branch business development initiatives.
- Coordinate and guide team members to maintain service quality and operational discipline.
- Support customer engagement and follow-up during focused business campaigns, including CASA, fixed deposits and insurance-related offerings.
Area Operations Manager | Manager Grade at Kotak Mahindra Prime Ltd. (2023-03 – 2024-03)
- Managed operational activities across pre-disbursement, disbursement and payment posting.
- Tracked and helped resolve alert-balance and post-disbursement errors.
- Supported team members in resolving day-to-day car loan and Loan Against Property (LAP) operational concerns.
- Coordinated zone-level review calls with large teams to discuss alert balances, errors and process improvements.
Deputy Manager | Business Banking Group at HDFC BANK (2022-01 – 2023-03)
- Worked on business banking products including Working Capital and Loan Against Property (LAP).
- Supported current and savings account opening and coordinated legal and valuation initiation.
- Followed up with vendor valuers for valuation reports and collection of property documents.
Operations Manager | Assistant Manager – Retail Assets at ICICI BANK LIMITED (2016-05 – 2022-01)
- Managed a team of 10 employees and coordinated daily retail-asset operations.
- Tracked legal and valuation processes, including hard-copy and soft-copy documentation.
- Handled loan disbursement and related activities for home, personal, auto, two-wheeler, education and business loans.
- Supported loan cancellation, blocking/unblocking, revalidation, closure, MIS maintenance and other servicing activities.
- Monitored AML/KYC requirements and transaction monitoring; prepared daily MIS for senior management.
- Coordinated with legal and technical teams and followed up on property documentation.
- Worked on cheque clearing, home-loan closure requests and E-CBF commodity-based financing activities.
Education
Post Graduate Diploma in Banking Operations – NIIT, Dehradun (2016)
B.Sc. – S.P.R.C. Degree College, Baghpat | CCS University, Meerut (2013)
Intermediate – S.M. Inter College, Baghpat | UP Board (2010)
High School – Gandhi V.N. Inter College, Budhpur Ramala, Baghpat | UP Board (2008)
