Pratik Takawale

Result-driven IT Support Engineer with hands-on experience in Windows Server administration, Active Directory, DNS, DHCP, networking, Microsoft 365, and end-user technical support. Proficient in delivering L1/L2 support, hardware and software troubleshooting, Outlook configuration, email troubleshooting, VPN support, printer troubleshooting, system installation, OS imaging, hardware deployment, BitLocker management, antivirus management, and IT ticket management. Demonstrated ability to maintain 99%+ IT infrastructure uptime, resolve incidents within SLA, and deliver efficient remote and on-site support in fast-paced enterprise environments.

Strong communicator with a commitment to documentation and continuous improvement.

IT Support Engineer at AM Infoweb Pvt. Ltd. (2024-01 – Present)

• Provide Level 1 and Level 2 technical support for 100+ users across desktops, laptops, printers, and enterprise applications while ensuring minimal business disruption.
• Install, configure, and maintain Windows 10/11 operating systems and hardware components including desktops, laptops, and peripheral devices.
• Manage Active Directory user accounts, organizational units, security groups, permissions, password resets, and Group Policy Objects (GPO).
• Configure and troubleshoot Microsoft Outlook, Microsoft 365 accounts, and email-related issues for end users.
• Configure, monitor, and troubleshoot DNS and DHCP server services to ensure reliable network name resolution and IP address management.
• Diagnose and resolve network connectivity issues including LAN/WAN, TCP/IP, VPN, and Wi-Fi for on-site and remote employees.
• Perform hardware deployment, OS imaging, and workstation setup for new employees and replacement systems.
• Manage user access permissions, password resets, and account-related activities through Active Directory.
• Provide VPN support and resolve remote connectivity issues for users.
• Perform printer troubleshooting, configuration, and maintenance for network and local printers.
• Monitor and maintain BitLocker encryption and antivirus protection to ensure endpoint security compliance.
• Utilize ITSM ticketing systems to log, categorize, prioritize, and resolve incidents and service requests within SLA targets.
• Perform scheduled data backup, system restore, Windows patching (WSUS), and preventive maintenance to maintain infrastructure health.
• Deliver remote technical support using remote desktop tools, reducing resolution time and improving end-user productivity.
• Maintain IT asset inventory, documentation, and knowledge base articles for recurring issues and standard operating procedures.

Master's in Cloud Computing – Jetking

BBA in Computer Application – Waghire College (2024)

HSC in 12th Standard – Maharashtra State Board

SSC in 10th Standard – Maharashtra State Board