Pratim Patil

Performance-driven Cloud and Infrastructure Support Engineer with hands-on enterprise IT experience specializing in Microsoft Azure ecosystem, systems administration, and robust technical troubleshooting. Adept at managing Azure Virtual Desktop (AVD) environments, configuring Active Directory, and resolving complex infrastructure incidents within demanding SLAs. Recognized for rapid adaptation to technical workflows and swift resolution of critical production blockages in complex global delivery frameworks.

Technical Support Executive (L2) - HCL Technologies Pvt Ltd

(2024-02)

• Cloud Infrastructure Support: Deliver L2 administration for Microsoft Azure cloud environments, managing virtual machines, storage allocations, and virtual networks to ensure optimal stability.
• AVD Optimization: Resolve complex Azure Virtual Desktop (AVD) session host disconnects, user profile management faults, and identity synchronization challenges for enterprise users.
• Identity & Access Management: Manage user identities via Active Directory, including secure automated provisioning, access permissions, group policies, and strict MFA enforcement.
• Database Resolution: Leverage DBeaver and optimized SQL queries to query system databases, analyze transaction logs, and isolate internal application errors.
• Incident & SLA Control: Direct end-to-end incident resolution via enterprise ITSM ticketing software, drastically reducing Mean Time to Repair (MTTR) while ensuring 100% SLA compliance.
• Endpoint Engineering: Maintain retail IT edge infrastructure, debugging communication and connectivity issues for thermal printers, POE systems, and remote hardware components.
• Vendor Break-Fix Coordination: Expedite structural server and enterprise storage recovery workflows by managing external hardware vendor dispatching and components replacement schedules.

Associate Branch Relationship Officer - Aditya Birla Group

(2023-08 - 2024-02)

Front Office Senior Associate - Pride Hotel Nagpur

(2021-12 - 2022-12)

Bachelor of Hotel Management - Hotel Management - Tata Institute of Social Sciences