Biswajit Saint

Infrastructure & Cloud Support Engineer with hands-on experience in Data Center Operations, Linux Administration, Infrastructure Monitoring, VMware Virtualization, and AWS Cloud services. Skilled in server health monitoring, incident management, automation scripting, and troubleshooting enterprise infrastructure environments. Experienced in monitoring production infrastructure using Zabbix, managing ITSM tickets, supporting remote hands operations, and coordinating with L2/L3 teams for issue resolution.

Passionate about Cloud, DevOps, Infrastructure Automation, and Site Reliability Engineering.

Data Center Operations & Infrastructure Support at Yotta Data Services (2025-06 – Present)

• Monitored and maintained enterprise infrastructure including Linux servers, storage systems, network devices, cloud environments, and HPE iLO platforms.
• Performed proactive infrastructure health checks and continuous monitoring using Zabbix to identify system alerts, performance bottlenecks, and availability issues.
• Provided L1 technical support for server, hardware, network, and cloud-related incidents in production environments.
• Managed customer service requests, incident handling, and ticket resolution through ITSM tools while coordinating with L2/L3 teams.
• Troubleshot Linux server issues, hardware failures, connectivity problems, and infrastructure-related incidents using CLI diagnostics and monitoring tools.
• Supported technical operations including rack & stack activities, structured cabling, hardware replacement, and remote hands support.
• Assisted in maintenance windows, patching activities, infrastructure upgrades, and change management implementations.
• Developed automated HPE iLO health check and server monitoring solutions using Python and Selenium.
• Automated daily infrastructure and operational reporting processes to improve efficiency, accuracy, and service reliability.
• Implemented Tussom alerting solutions for faster incident response, operational awareness, and proactive infrastructure support.

Trainee / Cloud & Networking at Software Technology Park of India, Bhubaneswar (2024-07 – 2025-05)

• Supported server room operations, infrastructure supervision, and networking activities.
• Performed network patching, cable tracing, port mapping, and structured cabling tasks.
• Monitored servers, switches, and firewalls while reporting incidents to senior engineers.
• Troubleshot LAN and IP connectivity issues for internal users.
• Assisted during backup operations, hardware replacement, and scheduled maintenance activities.

Support Technician at Act Solutions Pvt. Ltd. (2022-05 – 2022-11)

• Provided desktop and laptop troubleshooting support for end users.
• Performed operating system installation, hardware diagnostics, and software troubleshooting.
• Assisted in LAN setup and network connectivity issue resolution.
• Managed user incidents through ticket-based support systems.

Master of Computer Application in Computer Application – Silicon University Bhubaneswar (2022 – 2024)

Bachelor of Science in Computer Science – F M University Balasore (2019 – 2022)

Council of Higher Secondary Education, Odisha – Shanti Institute of Management and Studies Cuttack (2017 – 2019)

Board of Secondary Education, Odisha – Saraswati Vidya Mandir Bhadrak (2017 – 2017)