Praveen Kumar Matta

Result-oriented IT Infrastructure & Technical Support Professional with over 3 years of experience handling enterprise network environments, software configurations, database maintenance, and hardware deployment. Skilled in minimizing downtime through methodical L1/L2 troubleshooting, optimizing active server configurations, and coordinating software deployment pipelines. Proficient in managing high-availability corporate IT infrastructure while aligning localized equipment setups with stringent compliance parameters.

IT Technical Support Engineer - PVR INOX Cinemas Pvt Ltd - Visakhapatnam, Andhra Pradesh, India

(2025-10)

• Manage and optimize localized IT infrastructure deployments to ensure 99.9% operational availability for ticketing architectures and client-facing terminals.
• Diagnose underlying platform system errors through systematic parsing of server Event Viewer outputs and system state logs to mitigate operational impact.
• Enforce hardware stability metrics by diagnosing, updating, and flashing core machine BIOS/firmware levels across physical host hardware.
• Configure and manage localized physical networking setups, diagnosing layer-1 wiring anomalies and interface constraints to maintain connectivity standards.

Technical Support Professional - Yalamanchili Software Exports

(2024-10 - 2025-09)

• Administered enterprise database configurations, executing daily backup regimens and verifying historical restoration logs to minimize corporate risk indexes.
• Isolated internal client networking anomalies, coordinating deployment changes across physical cabling infrastructure and switch ports.
• Maintained software deployment pipelines across standard internal user environments, confirming adherence to licensing benchmarks.
• Collaborated with secondary tier systems engineering units to parse diagnostics data blocks from physical server nodes.

L1 Engineer (Technical Support) - Bluetitle365 LLC

(2021-02 - 2023-02)

• Delivered high-volume L1 technical support resolving complex workstation hardware faults and core operating system software anomalies.
• Managed end-to-end software installation setups, baseline driver configuration deployments, and user-profile environment initializations.
• Troubleshooted perimeter peripheral units, local printing equipment assemblies, and desktop computing terminals to preserve worker productivity levels.
• Documented standard incoming incident trajectories inside central tracking tools, logging core systemic diagnostic markers before escalating legacy systemic events.

Diploma - Computer Engineering - State Board of Technical Education and Training, Andhra Pradesh