Prem Kumar Reddy

Experienced professional with 3.5 years of experience in retail banking operations, service-cum-sales, and customer support, including Video KYC and KYC/AML. Strong in relationship management, problem-solving, and consistently achieving sales and service targets in compliance-driven environments.

Assistant Manager 2 - DCB Bank

(2024-12 - 2026-02)

Retail Banking and customer support. Tools Used: Excel, Finacle CRM

• Managed retail banking portfolios including CA, SA, FD, and RD accounts.
• Achieved 92% CASA portfolio growth through strategic relationship management and retention initiatives.
• Consistently exceeded cross-sell targets for Gold Loans, Home Loans, Business Loans, and Agri Loans.
• Delivered service-cum-sales excellence while maintaining portfolio quality.
• Ensured compliance with KYC/AML guidelines and regulatory standards.

Seller Support - Reliance Retail Limited

(2022-06 - 2024-02)

Brand Operations - JIOMART

• Managed end-to-end onboarding verification of sellers, ensuring documentation accuracy and policy compliance.
• Conducted internal audits to ensure adherence to operational controls and SLA standards.
• Ensured adherence to SLA, productivity, and quality benchmarks.
• Conducted audits, coaching, and training to enhance team performance and compliance.
• Maintained compliance and process accuracy across operations.

Phone Banking Officer - ICICI Bank

(2021-06 - 2021-12)

VKYC Officer

• Supported operational efficiency through accurate data management, product expertise, and training of new associates.
• Assisted customers with account-related queries while ensuring regulatory and security protocols were followed.
• Delivered high-quality service-cum-sales support for banking and insurance products while maintaining strict quality and SLA standards.
• Maintained strict data confidentiality and compliance with banking policies.
• Delivered service-cum-sales support for banking and insurance products.

Bachelor of Technology - Lovely Professional University (2020)

Intermediate - Narayana Junior college (2016)

Central Board of Secondary Education - CRPF Public School (2014)