Prerna Awale Sandeep

Dynamic Senior Travel Desk Executive with extensive experience at VFS Global Service Pvt Ltd, excelling in travel booking management and itinerary preparation. Proven ability to enhance customer satisfaction through effective coordination and quality assurance, ensuring seamless travel experiences. Skilled in GDS systems like Amadeus and Galileo, consistently delivering optimal travel solutions.

Senior Travel Desk Executive at VFS Global Service Pvt Ltd (2022-11 – Present)

• Managed comprehensive travel arrangements for employees, including ticketing, rescheduling, refunds, forex, visas, accommodations, and insurance.
• Utilized Amadeus and Galileo GDS for efficient travel bookings.
• Processed visa applications according to requirements and coordinated travel itineraries.
• Assisted clients with inquiries about travel regulations and documentation.
• Maintained accurate records of client interactions and transactions in the database.
• Trained new staff on travel procedures and customer service best practices.
• Resolved booking, fare, and regulation issues collaboratively with passengers and travel agents.
• Coordinated with suppliers to ensure timely service delivery.

Travel Coordinator at Naaptol Online Shopping Pvt Ltd (2018-04 – 2020-07)

• Managed end-to-end travel arrangements for domestic and international employees, including issuance, reissuance, and cancellation.
• Utilized GDS platforms Amadeus and Galileo for efficient reservations.
• Provided expert advice on currency exchange, mobile usage, and convenience tips for travelers.
• Coordinated planning and booking of complex domestic and international travel packages.
• Drafted and updated itineraries, ensuring travelers received timely notifications of changes.
• Assisted employees in obtaining or updating passports and customs documentation.
• Established partnerships with resorts to promote retreats and travel opportunities.
• Captured travel data in reservation system while maintaining detailed customer records.

Business Travel Consultant at FCM Travel Solutions Pvt Ltd (2015-08 – 2017-12)

• Handled Reliance as an Implant.
• GDS: Amadeus & Galileo.
• Planned optimal trips for customers based on careful consideration of individual budgets and preferences.
• Prepared customers for international trips by coordinating required documentation.
• Calculated complete costs of travel and accommodation for customers.
• Advised customers on travel insurance, cell usage and currency.
• Conversed with customers to determine destination, travel dates, and accommodation required.
• Maintained revenue streams by keeping detailed customer records and regularly offering additional services.

Online Travel Consultant at Musafir.com (2013-11 – 2014-05)

• Handled multi-line telephone inquiries regarding failed bookings, hotels, and Dubai visas.
• Processed customer payments and issued receipts for services provided.
• Advised customers on travel insurance options, cellular usage, and currency exchange.
• Utilized Amadeus GDS to manage reservations and enhance service efficiency.

Travel Consultant at Riya Tours and Travels Pvt Ltd (2012-03 – 2013-09)

• Assisted travel agents with failed bookings, reissues, cancellations, and refunds on SBT.
• Utilized Amadeus and Galileo GDS to process transactions efficiently.
• Resolved booking issues to enhance agent productivity and client satisfaction.
• Managed cancellations and refunds to ensure compliance with company policies.

Back Office Executive at Ezeego1 Tours & Travels Pvt LTD (2010-10 – 2011-06)

• Resolved customer issues related to failed bookings, cancellations, and refunds on portal.
• Assisted customers with reissuance processes for seamless travel experiences.
• Utilized Galileo GDS to manage booking discrepancies efficiently.
• Provided timely support to enhance customer satisfaction during booking challenges.

BBA in Business Administration and Management – Rabindranath Tagore University (Private)

Diploma in Travel & Tourism Industry Management – Garware Institute of Management (2009-08)

Higher Secondary School – St Mary's Junior College (2007-06)

SSC – St Mary's Multipurpose High School (2005-06)