Priyanka Ambati

Customer-focused professional with 15+ months of experience at Wipro in Content Moderation and Trust & Safety operations. Skilled in reviewing customer-related issues, enforcing policy compliance, resolving complex cases, and maintaining high-quality standards within SLA-driven environments.

Senior Associate - Wipro - Hyderabad

(2024-11 - 2026-03)

• Reviewed and moderated high volumes of user-generated content while ensuring compliance with client policies and quality standards.
• Provide floor support and real-time guidance to team members for operational and quality-related queries.
• Applied analytical thinking and decision-making skills to resolve complex cases within defined turnaround times and SLA requirements.
• Maintained accurate documentation of actions taken and case resolutions for audit and quality review purposes.
• Achieved consistent quality and productivity targets while handling large workloads.
• Utilized multiple internal tools and systems simultaneously to review, analyze, and resolve cases efficiently.

Bachelor - Computer Science and Technology - Vignana Bharathi Engineering College (2019 - 2023)

Intermediate - Narayana Junior College (2017 - 2019)

SSC - Sri Guru Datta High School (2017 - 2017)