Pushkaraj Thakurdas
Operations Head - Customer Success
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About
Project management and client delivery professional with 4+ years of experience coordinating project lifecycles, international client engagements, cross-functional teams, vendors, resources, timelines, risks, and deliverables. Delivered 90+ client projects and onboarded 45+ clients. Experienced in project planning, financial coordination including quotations, invoicing, and financial forecasting/pricing scenarios, stakeholder reporting, issue resolution, quality control, and process improvement.
Have used Jira, Zoho CRM, Zoho Projects, Trello, Microsoft Excel, MS Project, and Visio to support planning, coordination, tracking, and reporting.
Experience
Operations Head- Client Delivery and Project Management at Ewan Business Solutions Pvt. Ltd. (2023-04 – Present)
- Own client engagements end-to-end, from discovery and requirements gathering through proposal preparation, project planning, implementation, and final delivery.
- Lead client discovery and status sessions, translate business goals into project scope, recommend delivery approaches, and maintain alignment on timelines and deliverables.
- Delivered 90+ client projects on schedule while managing up to four concurrent projects and maintaining gross margins above 30%, with 50%+ on select engagements through effective resource allocation.
- Onboarded 45+ clients by coordinating agreements, vendor registration, kickoff activities, and delivery readiness.
- Serve as the primary point of contact for clients, vendors, and internal teams; coordinate communications, status updates, requests, and stakeholder expectations.
- Manage project risks, delivery issues, and escalations by coordinating cross-functional teams and external vendors and tracking corrective actions through resolution.
- Coordinate financial activities including quotations, invoicing, payment follow-ups, budget tracking, and pricing discussions to support project delivery and commercial objectives.
- Use Zoho CRM, Zoho Projects, Jira, and Excel to track project progress, monitor deliverables, identify bottlenecks, and report status to stakeholders.
- Trained new team members and client staff on Jira, SRT Editors, and process tools to support consistent workflows and quality standards.
Senior Project Coordinator at Ewan Business Solutions Pvt. Ltd. (2022-12 – 2023-04)
- Managed active client projects and supported scope, resource, and delivery decisions to keep execution on track.
- Acted as the primary liaison between clients and vendors, coordinating task allocation, communication, and follow-up on project deliverables.
- Managed client feedback and rework cycles by coordinating resources to resolve quality issues and maintain delivery standards.
- Supported commercial discussions, quotations, invoicing, payment coordination, and follow-up with clients and vendors.
Project Coordinator (Internship) at Ewan Business Solutions Pvt. Ltd. (2022-09 – 2022-11)
- Supported project execution, planning, vendor communication, and day-to-day coordination activities.
- Assisted with tracking project deliverables and quality checks to ensure requirements and project standards were met.
Education
Bachelor's of Business Administration in International Business – Kaveri College of Arts, Science and Commerce (2019 – 2022)
Higher Secondary Certificate Board (12th) – Maeer's MIT Jr. College of Science & Commerce (2018 – 2018)
