Pushpendra Singh

Dynamic Travel Auditor, Field Tester, and Content Creator with 4 years of professional experience and over 130,000 kilometers of independent travel across India and Nepal. Expert in cross-platform content production, quality auditing, and policy-driven storytelling. Meticulous in product durability testing and hospitality service evaluation, bridging the gap between digital marketing claims and real-world performance.

Proven track record in customer support and hospitality management, ensuring high guest satisfaction and operational excellence.

Lead Content Creator, Field Tester & Hospitality Auditor at BindassTravler (2024-01 – Present)

• Spearhead high-altitude expeditions, managing complex logistics, safety protocols, and cinematic documentation across diverse terrains.
• Conduct extensive field testing of travel and cinematography equipment (DJI Air 4 Pro, iPhone accessories) across 130,000+ km, documenting durability and performance under extreme environmental conditions.
• Produce detailed, reality-based reviews using objective metrics to rate durability, ease of use, and overall value.
• Perform on-ground verification of hotel services, comparing actual guest experience against OTA platform promises (e.g., MakeMyTrip, Booking.com, OYO), and providing transparent audit reports.
• Manage multi-platform digital brand with strict adherence to platform policies, copyright, and community standards.

Customer Support Professional (2021-01 – 2024-12)

• Provided high-quality customer support, resolving complex queries and ensuring positive guest relations in a fast-paced environment.
• Maintained an empathetic and patient approach, ensuring all guest concerns were heard and addressed effectively.
• Utilized internal tracking systems to log feedback, star ratings, and specific guest comments for management review.
• Coordinated across departments to rectify service failures and improve overall guest experience metrics.

Hotel Manager at Capital O (2019-01 – 2019-12)

• Managed daily hotel operations, focusing on service standards, staff coordination, and guest satisfaction.
• Implemented standardized procedures to maintain brand reputation and operational efficiency.
• Handled guest complaints and escalated recurring issues to relevant departments (housekeeping, kitchen, front office) to ensure quick resolution.
• Built guest relationships to encourage repeat stays and positive referrals.

B.Sc. in Hospitality Management – Army Public School