Pushpendra Vishwakarma

Results-driven operations and shipment reconciliation professional with experience in B2B escalation handling, logistics operations, and claims resolution. Skilled in end-to-end shipment reconciliation, dispute resolution, SLA management, and operational reporting.

Associate – Shipment Reconciliation - Delhivery

(2025-11)

• Managing end-to-end Business-to-Business (B2B) shipment escalations for clients across India.
• Coordinating with operations, finance, and client servicing teams for issue resolution.
• Handling shipment disputes, debit notes, shortages, damages, and reconciliation issues within SLA/TAT timelines.
• Successfully resolving 500+ escalations monthly with a 70% closure rate within TAT.
• Maintaining operational records and escalation trackers using MS Excel and Google Sheets.

Assistant Store Manager - Blinkit

(2024-08 - 2025-11)

• Managed end-to-end operations for two high-volume dark stores handling 2,000+ daily orders.
• Monitored operational KPIs, workforce planning, and daily reporting to ensure SLA compliance.
• Led team rostering and operational coordination for 24/7 store efficiency.

Finance & Accounting Intern - Hindalco Industries

(2023-01 - 2023-01)

• Assisted with finance and accounting operations and reporting processes.

MBA - Finance - University of Lucknow (2022 - 2024)

Bachelor of Commerce - University of Lucknow (2019 - 2022)

Intermediate - CBSE - Bhavan's KDKVM School (2018 - 2019)