Rajwardhan Kumar

Customer service professional with experience in customer support and email support. Experienced in handling customer queries, complaints, escalations, and service requests. Worked with Salesforce and MS Office. Looking for an opportunity in International Voice, Chat, or Email Support.

Assistant Executive – Customer Service - iEnergizer IT Services Pvt. Ltd.

(2025-04 - 2026-09)

• Handled customer queries and service-related requests promptly through email channels.
• Managed email ticket queues to maintain timely response and resolution standards.
• Updated customer profile records and interaction details accurately using Salesforce.
• Resolved customer complaints and managed process-level escalations efficiently.

Customer Support Associate (CSA) - Cogent E-Services

(2023-11 - 2025-03)

• Addressed customer queries and resolved issues following quality guidelines.
• Provided clear assistance and appropriate solutions to ensure customer satisfaction.
• Handled escalated customer concerns with professional communication and problem-solving skills.

Bachelor of Arts - B.A.

Class XII - Bihar Board (2021)

Class X - Bihar Board (2019)