R Rroh

A detail-oriented analyst in Fraud investigator with 2 years of experience in analyzing and improving quality control processes. Skilled in conducting audits, implementing quality management systems. As a fraud Investigator we identify fraudulent transactions, and we examine unauthorized purchases.

We expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements. Offering experience in industry with a history of recognition for performance. A detail-oriented Customer Support Associate with 1 year of experience in Proven ability to handle high volumes of customer interactions with a focus on customer satisfaction, problem resolution, and clear communication.

Experienced

Chat and Email Support Specialist with a background in high-volume customer interactions.

Fraud Analyst - Wipro Technologies - Hyderabad

(2021-09 - 2023-10)

• Detect and investigate fraudulent unauthorized transactions happening in the account such as (ATO, PTO Of Hijacking, Payment Fraud) using credit, debit cards.
• Research and investigate accounts with fraudulent activity on transaction monitoring.
• Monitor and evaluate the fraud to protect the customer transactions.
• Research, Analyze and determine the course of action for financial transactions.
• Work closely with both internal and external customers to meet their service needs.
• Write suspicious activity reports, address, fraud alerts, and other applicable processes in accordance.
• Responsible for investigating and resolving customer disputes related to credit & debit card transactions.
• Conduct daily review of customer risk alerts and Fraud experiences such as Credit & debit Cards, hijacking, Identity thefts.
• Conduct internal Fraud Investigations of customers and account statements such as FOP and IDV verification by reviewing the customers transaction flow of payments for suspicious activity.
• Identified fraud pattern a highlighted to respective team.
• Work on OOB Sheets & Support for NHT batches.

Customer Support Associate - Optum - Hyderabad

(2023-12 - 2025-09)

• Responded promptly to customer inquiries via chat and email with professionalism and empathy.
• Resolved customer issues by identifying problems and providing accurate, valid, and complete solutions.
• Maintained a high level of customer satisfaction through excellent service and support.
• Escalated complex issues to the appropriate departments or management when necessary.
• Handled high volumes of support tickets while maintaining quality and accuracy.
• Handled dual chats.

Bachelor of Computers - Computers - Wesley Women's Degree College Hyderabad (2021-06)