Radhe Mishra

Dynamic hotel professional with over one year of experience in front office operations, dedicated to delivering exceptional guest experiences. Expertise in customer service, staff training, and problem-solving fosters a welcoming environment that promotes satisfaction and loyalty. Proven ability to manage reservations and billing processes efficiently while maintaining high standards of service.

Strong leadership skills contribute to effective team collaboration and operational excellence. Ready to leverage skills in a hotel front desk role to enhance guest relations and streamline front office functions.

FRONT OFFICE TRAINING FRONT OFFICE ASSOCIATE - MIRASOL RESORAT - Daman

(2022-01 - 2022-12)

• Managed front office operations, ensuring exceptional guest experiences.
• Trained staff on customer service protocols and hotel management software.
• Coordinated reservations and check-in/check-out processes efficiently.
• Resolved guest inquiries and complaints, maintaining high satisfaction rates.
• Assisted in implementing new front desk procedures to enhance efficiency.
• Managed guest check-ins and check-outs efficiently, ensuring a seamless experience.
• Addressed guest inquiries and resolved issues promptly to enhance satisfaction.
• Coordinated with housekeeping and maintenance teams to maintain high service standards.
• Trained new staff on front office procedures and customer service excellence.
• Handled reservations and billing processes using property management software.

FRONT OFFICE RECEPTIONIST - VITS DAMAN DEVKA BEACH - Daman

(2023-01 - 2024-08)

• Handled guest inquiries and resolved issues promptly, enhancing customer satisfaction.
• Coordinated with housekeeping and maintenance departments to ensure rooms met quality standards.
• Maintained accurate records of guest information and transactions.
• Assisted in scheduling reservations and managing room availability.

SENIOR RECEPTIONIST - VITS DAMAN DEVKA BEACH - Daman

SUPERVISOR - SAVI SUITS ( NEW OPENING) - Daman

(2024-09 - 2025-03)

• Act as a point of contact to resolve guest issues and address any operational challenges that arise.
• A strong dedication to providing excellent customer service and ensuring guest satisfaction.
• Detail-oriented and organized to manage a wide range of tasks.

SUPERVISOR - CHANDI HAVELI - MAHARASHTRA

(2025-04 - 2026-08)

• Leadership: Ability to lead and inspire a team to achieve goals.
• Attention to Detail: Crucial for maintaining high standards of cleanliness and service.
• Problem-Solving: Ability to resolve operational issues and guest complaints promptly.
• Customer Service: Excellent skills in providing a high-quality guest experience.
• Manage incoming and outgoing mail, packages, and courier services, ensuring timely and accurate processing.
• Monitor the reception area, follow security protocols, and ensure the safety of visitors and staff.
• Address and resolve issues that arise in the office and handle high-level inquiries and complaints from visitors or staff.
• Initiative, adaptability, and a professional demeanor

12th - Selmabad Sarojini Vidyaniketan, PATASHPUR -I block of PURBA MEDINIPUR district of West Bengal

HOTEL MANAGEMENT - SYSTEM ON HOTEL MANAGEMENT, Kolkata