Raghvendra singh Chahar

Detail-oriented and customer-focused professional seeking the position of Support Executive at Revolut, where I can leverage my strong communication skills, problem-solving abilities, and passion for financial technology to deliver exceptional customer service. Eager to contribute to a fast-paced, innovative environment by resolving user issues efficiently and supporting Revolut's mission to revolutionize global banking.

Support Executive (Nokia,HMD) - Teleperformance

(2024-08 - 2026-07)

• Technical Support and Troubleshooting: Provide technical support to internal teams or customers. Troubleshoot and resolve technical issues related to software, hardware, or systems. Assist in diagnosing and fixing problems with infrastructure, networks, or products.
• System Maintenance and Monitoring: Monitor the performance of systems and networks to ensure they are functioning optimally. Perform regular maintenance tasks such as software updates, patches, and backups. Implement solutions for system optimization and improving performance.
• Implementation of Technology Solutions: Assist in the installation, configuration, and deployment of new technologies and systems. Ensure that all systems are integrated with existing infrastructure and meet organizational requirements. Test and evaluate new technologies to recommend the best solutions.
• Documentation and Reporting: Maintain detailed documentation of technical processes, procedures, and issues. Create user manuals, guides, or knowledge base articles for internal or external use. Prepare regular reports on system performance, issues, and improvement initiatives.
• Collaboration and Communication: Work closely with other teams (e.g., development, operations, or sales) to ensure technical needs are met. Collaborate with cross-functional teams to align technical goals with business objectives. Communicate technical concepts to non-technical stakeholders effectively.
• Security and Compliance: Ensure that systems and networks comply with security protocols and standards. Assist in implementing and maintaining cybersecurity measures to protect data and systems. Monitor for potential security vulnerabilities and take appropriate actions to prevent breaches.

10th - C.B.S.E (2012 - 2012)

12th - C.B.S.E (2015 - 2015)

B.Sc. - Dr.Bhim Rao Ambedkar University Agra (2020 - 2020)