Rahul
Service Operations Manager and Technical Specialist
Hire this person
Send a job offer directly to this candidate
About
Results-driven Service Operations Manager and Technical Specialist with over 14 years of experience in telecommunications and consumer electronics. Proven track record of managing service centers, optimizing spare parts inventory, and delivering top-tier customer resolution. Dedicated to continuous learning and driving team productivity in highly competitive industries.
Experience
Assistant Spare Part Incharge & Senior Digital Repair Specialist at Reliance Jio (2015-11 – 2023-11)
- Managed spare parts distribution and inventory operations as Assistant Spare Part Incharge at the Mohali State Office.
- Served as a Senior Digital Repair Specialist and DRS Buddy, ensuring high-quality technical support.
- Achieved the #1 Rank in Haryana and the #17 Rank Pan-India for Best SRDS performance.
- Awarded "Best DRS" in the Hissar Area for the month of January.
Service Center Manager at Samsung Care (Auth. Malik Communication) (2009-04 – 2015-08)
- Directed daily operations, managing engineer attendance, claims, and monthly payroll.
- Handled complex customer escalations and queries across Bhiwani and neighboring villages.
- Tracked engineer performance, monitored daily KPIs, and shared actionable reports with the Area Sales Manager.
- Conducted weekly B2B visits to local dealers to resolve pending stock complaints.
- Managed branch store activities, coordinated refunds/replacements, and oversaw defective part returns to the RMA HUB.
Education
Diploma in Electronics & Communication – ITI Bhiwani
Diploma in Computer
Senior Secondary Education – H.B.S.E. Board
Matriculation – H.B.S.E. Board
