Customer Success Manager
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An Major incident/Customer success manager at Accenture and outstanding performer and deep understanding in Service management along with IT infrastructure management.
Agile approach and software development lifestyles cycle process to obtain deliverables, with continued monitoring and maintaining customer expectancy. Within the desired time. Liaising with the client to ensure the risk is minimal and obtaining the required deliverables. To ensure optimal performance till the end-of-lifestyles cycle. Obtaining dollar value on the process improvement and integrating robotic process automation into the process improvement plans to reduce human dependency and consistent performance.
Global interior designing/Bangalore/Jan 14th2010 to Dec 1st 2012 Setting up network and complete IT infrastructure
•NAS maintenance.
•System administrator
•Data analysis
First source (Foxtel)/Bangalore/21st June 2013 to 4 March 2014
•Client IT management
•System management
Senior Technical Analyst and Program Ready Trainer
Concentrix former Convergys/Bangalore/7th 2014 to 15th July 2017 Training new hire for program specify requirement.
•Team management
•Client management
•Provisioning
•Leadership
Accenture (As a contractor)/Bangalore/28th June 2017 till 13th Feb 2020
Client administration for GSM quality analysis for Incident and Problem Management (IM and PM)
•Client management
•Quality analysis
Senior Instructor Analyst Accenture/Bangalore/ 13th Feb 2020 till 24th June 2021Client administration for GSM quality analysis for Incident and Problem Management (IM and PM)
•Team management
•Client management
•Leadership
•Quality analysis
Senior Application development senior analyst
Accenture/Bangalore/ 24th June 2021(currently working)
Client Critical incident management team we ensure that the IT issue for the client Rio Tinto is resolved in systematic way.
•Team management
•Client management
•Leadership
Bachelor of Science CH Charan Sing University
