Rahul Punde

Results-driven professional with over 16 years of experience in Technical and Service Support, specializing in Parts Management and Aftermarket Operations. Successfully led the Parts and Technical Support division at Dynapac (FAYAT Group), driving service improvements and operational efficiency. Expertise in technical troubleshooting, supply chain management, and warranty analysis, with a proven ability to optimize processes and enhance service delivery.

Skilled in mentoring teams, creating technical documentation, and managing inventory, resulting in reduced disruptions and improved response times. Strong track record in establishing quality standards and ensuring cross-functional collaboration to deliver superior customer service.

WORK EXPERIENCE

Manager - Parts and Technical support

Dynapac (FAYAT Group)

Jan '23 - Present

Pune

• Provided multi-channel customer support to troubleshoot and resolve technical issues related to construction equipment, driving exceptional customer satisfaction.
• Created and updated technical documentation (Instruction manual, workshop manual, spare part catalogue, service bulletins) to ensure alignment with engineering changes and customer needs.
• Managed warranty claims, analyzing root causes of failures to ensure correct documentation and timely resolution.
• Conducted service training programs for dealer teams, improving troubleshooting capabilities and enhancing overall service delivery.
• Worked cross-functionally with engineering and product development teams to ensure that customer feedback was integrated into product enhancements and service offerings.
• Identified opportunities to improve parts and service processes, resulting in increased efficiency and customer retention.
• Ensured alignment with company objectives by developing strong relationships with dealers, improving service quality, and achieving business growth

Technical Service Specialist Dynapac (FAYAT Group)

Aug '19 - Dec '22

Pune

• Delivered technical support to dealers and field engineers, troubleshooting mechanical, electrical, and hydraulic issues to minimize downtime.
• Developed and updated technical documentation for troubleshooting, ensuring accurate and timely information was available to service teams.
• Played an active role in new product development by reviewing serviceability and ensuring that products met regional market needs.
• Led warranty analysis efforts, identifying root causes and ensuring that warranty claims were processed accurately and efficiently.
• Acted as a liaison between customer feedback, product development teams, and service teams to drive continuous improvement in service offerings and customer experience.

Design & Development Engineer Dynapac (Atlas Copco)

Jun '12 - Aug '19

Nasik

• Led prototype building and development for soil compactors and asphalt rollers, ensuring product designs met operational and service needs for the Indian market.
• Worked with engineering teams to ensure that product designs were aligned with local technical requirements and customer needs.
• Managed engineering change documentation, ensuring seamless integration of new designs and service procedures.
• Played a key role in troubleshooting product issues during field trials and product launch phases, ensuring successful market integration.

Technologist - Electrical Dynapac (Atlas Copco)

Sep '08 - Jun '12

Nasik

• Led electrical system activities for road construction equipment, including Soil and Asphalt Compactors, ensuring proper integration and functionality of electrical components.
• Headed assembly design changes for India-specific needs, collaborating with global design teams in Sweden/Germany for localization and product improvements.
• Steered electrical layout design, including mounting of key components like ECU, engine starters, display units, and lighting systems, ensuring proper testing and functioning.
• Provided troubleshooting expertise for electrical issues in assembly, Pre- Delivery Inspection (PDI), and field operations, ensuring minimal downtime
• Spearheaded the product technology transfer from the Sweden plant to the India facility, ensuring seamless integration and operational alignment across both locations.

Projects & Initiatives

• CEV IV Implementation: Led the project for emission norm compliance in road construction equipment, ensuring timely execution and alignment with regulatory requirements.
• Red Line Project: Managed the localization of products for SEA and MEA markets, tailoring designs and service processes to meet regional demands.
• Soil Compactor Development: Oversaw the design and production of 11-13 ton soil compactors, ensuring compliance with market-specific technical standards, and improving product compatibility with Indian market needs.

Trainee - Production and Testing ABB Ltd.

Sep '06 - Aug '08

Nasik

• Executed control wiring tasks according to electrical schematics provided by customers for Medium Voltage breakers, ensuring full compliance with specifications.
• Identified and addressed improvement opportunities in various wiring kits, driving enhanced assembly quality and operational efficiency.
• Coordinated and supported team efforts to achieve production goals, fostering a collaborative and high-performance work environment.

MBS (Production & Material Management)