Technical Support Analyst
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Sure, my name is Rahul Raj and I am 31 years old.
For the past 6 years, I’ve been working as an Application Support analyst at Company Artech infosystems, In4Velocity system, and VSM software solutions.
I have some background in data analysis, with a degree from University Dr.C V Raman University. What really got me into the field, though, is the scripting I did at Company VSM Software Solution.
Throughout my career, I’ve noticed that I’ve always been good with numbers and handling data.
For example, when I was working at Company Artech Infosystems, I led a project for migrating all operations data to a new data warehousing system to cut down on costs.
The new solution was a much better fit for our business, which eventually led to time savings
Moving forward, I hope to expand my experience across different industries. Particularly automation python fintech, which is why I’m interested in your company.
Having 6 years of experience in the IT industry as an Application Support Engineer.
Well-versed in Database, SQL Server Stored Procedures, SQL Server Reporting Services, and Network Configuration
Experienced in DB backup and Restore.
Experienced in Maintenance of the application (new version installations, patches)
Experience with web applications such as IIS and File Transfer Protocols.
Research client's issues in a timely manner and follow up with the customer with recommendations and action plans.
Researching, replicating, performing root cause analysis, and providing feedback for production issues reported by field professionals and customers within the SLA time frame.
Reproduced issues in the environment. Clearly documented cases with troubleshooting steps, recommendations, and solutions.
Keeping a record of configuration changes and scheduling application updates.
Good at providing front-end support to clients and colleagues in other departments.
Ensuring effective front-end and back-end functionality of applications.
Addressed technical issues and guide end users through resolution.
Good in enhancing existing product documentation and assisting in the development of internal as well as customer training materials
Completed B.Com from C.V Raman University, Bangalore.
Completed PUC-II from New Fort Pre University College, Bangalore.
Completed SSLC from St.Philomena’s High School, Bangalore.
