Raj Ayanchi

Application Support Lead with 17+ years in software development and IT, including 3 years specialising in application support, SaaS integrations, and client onboarding. Proven expertise in Root Cause Analysis, API troubleshooting, incident and problem management, and technical documentation. Owns issues end-to-end as an individual contributor, bridging development, support, and client teams to drive fast, effective resolutions.

Proficient in C#, ASP.NET Core, REST APIs, and SQL, with hands-on experience guiding clients through complex system integrations.

Application Support Lead (L2) - Syncware Inc. - Pune

(2023-07)

Syncware is a SaaS integration platform enabling automated order processing across 300+ systems, including Shopify, Faire, ShipStation, QuickBooks, and NetSuite for global B2B and B2C brands.

• Lead day-to-day operations of the Application Support team, ensuring SLA-driven service delivery.
• Manage and prioritise support tickets, incidents, and service requests.
• Own client onboarding and integration setup across multiple systems.
• Troubleshoot application issues, identify root causes, and independently develop hotfixes for production defects.
• Monitor application performance using Site24x7 and New Relic/Datadog.
• Support deployments and automation workflows using Jenkins.
• Maintain support documentation, knowledge bases, and troubleshooting guides.
• Provide technical guidance, onboarding, and training to internal teams.
• Implemented Jira-based escalation tracking, improving transparency and collaboration between US and India support teams.
• Developed a knowledge base and troubleshooting guides used by 3 support engineers, enabling faster issue resolution.
• Implemented a structured Root Cause Analysis (RCA) process, reducing recurring incidents and improving system stability.
• Successfully onboarded 80% of new clients, managing complex integrations and ensuring smooth system implementation.

Associate Project Manager - Kilowott Agency Pvt Ltd - Porvorim, Goa

(2021-07 - 2023-06)

• Managed client relationships and ensured high-quality service delivery, fostering long-term partnerships.
• Oversaw project timelines, budgets, and deliverables to ensure on-time and within-scope execution.
• Provided regular project status updates and reports to key stakeholders.
• Developed project plans outlining objectives, resources, and timelines to meet delivery goals.
• Collaborated with Business Analysts to validate deliverables and ensure alignment with client specifications.
• Contributed to solution design, effort estimation, and integrations using AWS (Amplify, Cognito, SageMaker) and QuickBooks API.

Senior Software Developer - Nordic Intent LLP - Porvorim, Goa

(2019-09 - 2021-06)

• Analysed system requirements and provided technical solutions, implementation strategies, and effort estimates.
• Developed scalable and maintainable .NET applications, including debugging, testing, and deployment.
• Mentored junior developers through code reviews and technical guidance.
• Participated in client meetings to gather requirements and present technical solutions.
• Monitored application performance and resolved logic, coding, and system issues.
• Designed databases and built integration processes to support enterprise-wide implementations.

Software Developer - Anan Technology Pvt Ltd - Panaji, Goa

(2015-01 - 2019-07)

Software Developer - Comprise Software Solutions - Panaji, Goa

(2012-06 - 2014-10)

Software Developer - Power Engineering (India) Pvt Ltd - Panaji, Goa

(2011-11 - 2012-05)

System Administrator - Borkar Consultancy Services Pvt. Ltd - Margao, Goa

(2010-06 - 2011-10)

Implementation Engineer - Goa Electronics Ltd - Panjim, Goa

(2009-05 - 2009-11)

IT Engineer - D Link India Pvt. Ltd - Verna, Goa

(2008-06 - 2009-01)

Bachelor of Engineering - Information Technology - Shree Rayeshwar Institute of Engineering and Information Technology (2003-08 - 2007-07)

Higher Secondary - Government Higher Secondary School (2001-06 - 2003-05)

Higher School - Our Lady of Grace High School (1996-06 - 2001-05)