Raj Kumar

Results-driven Sales, Customer Support & Operations Professional with 3+ years of experience in high-growth companies and startups like Freed India, CARS24, and Policybazaar. Expert in customer support, query resolution, simplifying complex regulations, and driving high-value conversions while maintaining excellent customer relations with minimal escalations.

Customer Support Executive at Freed India Pvt Ltd (2026-07 – Present)

• Managing end-to-end customer queries and providing prompt, effective solutions to ensure high customer satisfaction and retention.
• Handling customer inbound and outbound communications professionally, minimizing complaints and escalations.
• Collaborating with cross-functional teams to resolve complex customer issues and streamline process workflows.

Retail Associate (Scrap Vertical) at CARS24 (2024-02 – 2026-06)

• Spearheaded end-to-end customer interactions for vehicle scrapping, ensuring 100% compliance with government-approved procedures.
• Consulted 50+ clients weekly on the financial advantages of the Certificate of Deposit (CoD), translating complex tax incentives into clear cost-saving value propositions.
• Performed transparent scrap valuations by analyzing real-time market conditions against authorized facility pricing to ensure competitive offerings.
• Guided and trained 3-4 new joiners, ensuring accuracy in documentation, understanding of scrap policies, and improved customer handling skills.
• Consistently drove operational workflow to meet and exceed daily productivity and procurement targets.

Financial Advisor at Policybazaar.com (2022-12 – 2024-02)

• Conducted comprehensive needs-based analysis to recommend tailored insurance and financial plans for a diverse client base.
• Utilized consultative selling techniques to address customer concerns, successfully converting objections into long-term policy holdings.
• Managed a high-volume portfolio, resolving complex complaints professionally and maintaining high retention rates through proactive relationship management.

Bachelor of Arts (BA) – IGNOU University (2023-06)