Raja Sah

Application Support Engineer with 2.3 years of experience in L2 Production Support within the Insurance domain. Skilled in SQL, Linux/RHEL, Dynatrace, Grafana, Splunk, ServiceNow, Postman, AWS, and ITIL. Experienced in application monitoring, incident management, production troubleshooting, deployments, RCA, and SLA management. Strong in analyzing logs, resolving critical production issues, and collaborating with cross-functional teams to ensure application availability and business continuity.

Application Support Engineer | Insurance Domain

• Provide L2 Production Support for Insurance applications, ensuring availability and SLA compliance.

• Monitor applications and infrastructure using Dynatrace, Grafana, and Splunk.

• Troubleshoot production issues using Oracle SQL, Linux/RHEL, and application logs.

• Manage incidents, service requests, and changes through ServiceNow, including P1/P2 incidents.

• Support deployments, release validation, health checks, and RCA for recurring issues.

• Collaborate with Development, QA, DBA, Infrastructure, and Business teams to resolve critical issues.

B.Tech / Artificial Inteligent vivekananda global university