Rajdip Samanta
Dynamic and customer-focused professional with over 4 years of experience across the banking, financial services, automobile, and customer support sectors. Proven ability to drive sales growth, manage client relationships, and resolve complex customer issues. Experienced in promoting financial products, achieving sales targets, and delivering excellent service in fast-paced environments. Currently providing high-quality support to U.S.-based employees at Amazon (via PTS Consulting). Skilled in CRM tools, documentation, and multitasking with a strong focus on customer satisfaction and continuous improvement.
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About
Dynamic and customer-focused professional with over 4 years of experience across the banking, financial services, automobile, and customer support sectors. Proven ability to drive sales growth, manage client relationships, and resolve complex customer issues. Experienced in promoting financial products, achieving sales targets, and delivering excellent service in fast-paced environments.
Currently providing high-quality support to U.S.-based employees at Amazon (via PTS Consulting). Skilled in CRM tools, documentation, and multitasking with a strong focus on customer satisfaction and continuous improvement
Experience
Case Manager at Digitys Global Business Solutions PVT LTD (Amazon) (2022-01 – Present)
Providing high-quality support to U.S.-based employees at Amazon via PTS Consulting
- Managed a large caseload of coordinated disability leave support for Amazon employees, ensuring compliance with legal and organizational policies.
- Maintained accurate case records and provided timely follow-ups, ensuring seamless support for employees throughout the entire leave process.
Procurement Associate at CARS24 Services Private Limited (2021-01 – 2022-12)
Assisted in car sales and inventory management
- Negotiated deals and assisted customers in car sales, meeting monthly procurement targets.
- Cultivated and maintained strong dealer relations to secure inventory.
- Ensured smooth transaction flow and compliant documentation processes.
Sales Officer at HDB Financial Services PVT LTD (2020-01 – 2021-12)
Managed loan sales and customer relationships
- Exceeded monthly loan sales targets by actively promoting financial products.
- Built and maintained strong client relationships, contributing to portfolio growth.
- Handled customer queries and ensured documentation accuracy.
Junior Associate at Kotak Mahindra Bank LTD (2019-01 – 2020-12)
Banking products promotion and customer relationship management
- Developed client relationships and cross-sold banking products to consistently meet sales goals.
- Provided tailored financial solutions, resulting in high customer satisfaction and retention.
Relationship Officer at HDFC Bank (Consumer durable Loan) (2018-01 – 2019-12)
Customer relationship management and banking product promotion
- Managed customer relationships, promoting banking products to consistently achieve sales targets.
- Resolved customer queries and ensured excellent service delivery to drive portfolio growth.
Education
Bachelor of Arts in History – Netaji Subhas Open University (2015-01 – 2023-12)
Higher Secondary Education – Rishra Brahmananda Keshab Chandra High School (2015-12)
Secondary Education – Rishra Brahmananda Keshab Chandra High School (2013-12)
