Rajeev Sharma

Experienced management and operations professional with over 15 years of expertise across Australia and India in risk management, compliance, stakeholder engagement, and strategic operations. Proven success in both public and private sectors, delivering process improvement, fraud mitigation, and regulatory alignment. Recognised for building high-performing teams, driving governance outcomes, and managing large-scale service delivery projects with measurable impact.

Manager, Branch Operations at CSC – Common Services Centre (2021-10 – Present)

• Led delivery of digital public services across rural regions under MeitY, Government of India.
• Managed engagement with various state departments to implement education, healthcare, agriculture, and utility services.
• Oversaw daily operations and collaborated with local government to resolve service delivery gaps.

Senior Manager – Operations at LX Capital (2010-05 – 2021-09)

• Directed marketing, operations, and product strategy for financial products and services.
• Reduced costs by 30% through improved budgeting templates.
• Enhanced CRM accuracy by 34% through internal data quality campaigns.
• Led compliance audits, internal HR coordination, and operational policy development.

Sr. Sales Manager at TSA Telco Group (2006-01 – 2010-02)

• Spearheaded compliance initiatives across business units, boosting revenue by 11%.
• Partnered with risk, audit, and HR teams to manage complex regulatory risks.
• Developed internal policies, ethical conduct codes, and strategic plans.

MSc in Information Technology – Kingston College (2005)