Rajesh Arumugam

Experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

IT Support Specialist at RemoteICU (2021-06 – Present)

• Provide High-level support, to our Telemedicine Clients
• Maintain current and advanced knowledge of hospital information systems software, networks and telecommunications technologies
• Utilize excellent enterprise knowledge and superior trouble shooting skills for all clients (internal and external)
• Solve complex problems dealing with variety of concrete variables by interpreting written and verbal information and screen shots or other data supplied
• Ensure all telephone calls, and emails are received quickly and accurately logged in ticketing tool Freshservice and record all technical support activity carried out
• Evaluate new information systems products or services and suggest changes to existing products or services to better aid the client
• Act as mentor and educator to junior information systems staff using technical expertise and knowledge to address and resolve organisational issues so client needs are met

Team Lead - Mastering Engineer at Qube Cinema Technologies (2012-03 – 2021-06)

• Demonstrated adaptability by quickly adjusting to changes in project requirements or schedules, ensuring deadlines were met without compromising and delivering Digital Cinema Package
• Installation, configuration and Management of Windows, Linux server machines
• Provided preventative maintenance for servers, storage equipment and software
• Reassembled and tested equipment after repairs
• Patching the software and installing new versions to eliminate security problems and protect data
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
• Educated equipment operators on proper use of equipment

Bachelor of Computer Applications in Computer Networking And Telecommunications – Rabindranath Tagore University

CCNA in Computer Networking And Telecommunications – Cyber Metric Services - Bengaluru, India