Rajesh Kumar

Versatile professional with 13+ years of overall experience across IT support, business development, and process operations, including 4+ years specializing in MIS reporting, ERP systems (Microsoft Dynamics 365), and AI-integrated business intelligence within FMCG manufacturing. Skilled at transforming raw data into actionable dashboards, streamlining production and finance reporting, and using modern AI tools to speed up and sharpen decision-making. Looking to contribute expertise in IT support, ERP implementation, and AI-driven analytics to drive operational efficiency and digital transformation.

MIS & IT Executive | Bakery & Snacks Plant at Dellish Bakers & Snackers (2025-12 – Present)

• Prepare and maintain daily, weekly, and monthly MIS reports on production, sales, and inventory.
• Provide IT support for ERP systems, hardware, software, and networking issues across the plant.
• Develop Excel-based dashboards and performance reports for management review and decision-making.
• Handle HR administrative tasks including joining formalities, joining forms, attendance records, and offer/appointment letters.
• Coordinate between management and staff to ensure smooth HR and IT operations.

MIS Manager & IT Support | Rusk & Bread Plant at Khattar Edibles Pvt. Ltd. (2025-05 – 2025-10)

• Record and maintain daily and shift-wise production data using advanced Excel functions.
• Conduct yield, wastage, and downtime analysis to identify improvement areas.
• Develop visual management dashboards with charts, slicers, and KPIs for management review.
• Maintain finished goods stock reports with conditional formatting for real-time alerts.
• Integrate Excel reports with ERP data for real-time business insights.
• Generate daily, weekly, and monthly MIS reports with charts and graphs for leadership review.
• Provide technical support for ERP, production MIS, and reporting systems; troubleshoot hardware, printers, scanners, and networking devices.
• Monitor and maintain CCTV, attendance, and access control systems.

IT Support & MIS Specialist (AI & ERP Expertise) | Bread Plant at Good Morning Nutritive India Pvt. Ltd. (2024-10 – 2025-03)

• Oversaw feature testing and validation of ERP systems, ensuring business requirements were met by the development team.
• Evaluated ERP functionalities and provided detailed feedback to developers for continuous improvement.
• Processed and structured raw data into meaningful reports, dashboards, and performance metrics.
• Created seller accounts on grocery delivery platforms and managed product catalogue uploads and listings.
• Provided end-to-end IT support for ERP, software, and hardware to ensure seamless operations.
• Explored AI and automation tools to enhance operational efficiency and business intelligence.
• Trained team members and other departments on data analysis tools and best practices.

MIS Executive | Bread Plant at Gemini Continental Pvt. Ltd. (2022-08 – 2024-09)

• Utilized Microsoft Dynamics 365 to extract raw data on sales, inventory, production, and finance.
• Cleaned and organized data using VLOOKUP, INDEX-MATCH, Pivot Tables, FILTER, SORT, and TEXT functions.
• Created daily, weekly, and monthly MIS reports on sales, inventory, expenses, and production.
• Developed Pivot Tables, charts, and dashboards for data visualization.
• Collaborated with Sales, Finance, and Operations teams to deliver accurate, timely reports.
• Trained team members and other departments on data analysis tools and reporting techniques.

Backend Support Executive | Healthcare at AgVa Healthcare (2020-07 – 2022-09)

• Recorded daily operational data and updated Excel sheets and the company portal.
• Managed company website and social media channels, posting product information.
• Provided technical assistance for internal systems and applications, ensuring optimal performance.
• Collaborated with developers to enhance system performance and implement updates.
• Resolved technical issues including DNS, G Suite, hosting, and Outlook via remote support.
• Installed and configured Windows, Linux, macOS, and Chrome OS; delivered timely IT support to staff.

Sr. Business Development Executive | NBFC at Hinduja Housing Finance Ltd. (2017-05 – 2020-04)

• Offered Home Loan, Loan Against Property (LAP), Top-Up Loan, and Balance Transfer products to clients.
• Identified and developed new business opportunities in housing finance and LAP.
• Built strategic partnerships with DSAs, real estate developers, and channel partners.
• Collaborated with the credit team on loan eligibility analysis and risk assessment.
• Managed loan files on the company ERP system, maintaining accurate digital records.
• Streamlined loan application and approval processes, improving Turnaround Time (TAT).

Tele Sales Officer | Insurance / BPO at NetAmbit Info Pvt. Ltd. (2012-11 – 2017-02)

• Conducted outbound sales calls, converting prospective leads into policyholders.
• Consistently achieved and exceeded monthly sales targets for life, health, and general insurance.
• Educated customers on insurance plans, coverage options, premium details, and claim procedures.
• Addressed customer concerns and objections to drive successful sales closures.
• Maintained detailed CRM records of customer interactions and policy sales.

B.Sc. in Information Technology – Karnataka State Open University (2012)

Computer Hardware & Networking – Jetking, Allahabad (2009)

One-Year Computer Diploma (DCAP) – Rohit Computer Center, Naini, Allahabad (2007)

Higher Secondary (HSC) – UP Board (2006)

Secondary (SSC) – UP Board (2009)