Rajesh Muthuraj

A versatile education and communications professional with 20+ years of experience across mathematics education, content development, technical communication, storytelling, and mentoring. Currently teaching secondary-level Mathematics at Sacred Heart School, Kalyan, with a strong ability to simplify complex concepts, structure information, and communicate with clarity and impact. As the author and founder of Talesmith.in, I bring additional expertise in creative content development, editorial thinking, and audience-focused storytelling.

My experience combines analytical thinking, communication, creativity, and mentoring, enabling me to contribute effectively across education, training, content, consulting, freelance, and communication-focused roles.

Mathematics Teacher - Sacred Heart School, Kalyan - Kalyan, India

Career Progression: Subject Teacher

• Translate complex mathematical concepts for Grades 7–9 (CBSE) into clear learning experience.
• Develop English language proficiency for Grades 9–10 (Maharashtra State Board).
• Design structured lesson plans, resources, activities, assessments, and revision material.
• Apply a learner-centric approach to identify learning gaps.
• Mentor students, helping them build confidence and a positive approach to learning.
• Integrate storytelling, visual explanations and activities to make learning more engaging.
• Evaluate student progress and refine teaching strategies based on performance.

Assistant Manager, Internal Communications - TATA Consultancy Services

(2012-01 - 2026-01)

Career Progression: Customer Service Professional > Quality Analyst > Senior Content Writer > Assistant Manager

• Led 15+ strategic internal communication initiatives spanning Role Rationalization, Beyond Work, Security & Privacy, Contextual Master Success Stories, etc., reaching 6,000+ employees.
• Conceptualized and managed newsletters and communication campaigns across 13 business units, contributing to a 65% improvement in engagement.
• Authored SOPs, supporting 12,000+ users, ensuring adherence to established processes.
• Translated stakeholder requirements into actionable communication, enabling stronger alignment.
• Mentored a team of 7 writers and designers, providing editorial direction.
• Served as Quality Analyst, conducting structured audits, contributing to a 15% improvement.
• Partnered with cross-functional stakeholders to review, and deliver high-impact content.

Founder, Publishing Lead - Talesmith.in

(2025-01)

• Founded Talesmith.in, a storytelling platform attracting an average of 800+ monthly readers.
• Authored 5 books on Amazon, managing the creative process to editing and publishing.
• Published weekly original stories combining humor and meaningful life lessons.

Translator, Subtitling Specialist - Wordsindia.com

(2009-01 - 2011-12)

• Translated movie scripts and dialogues from Hindi to English.
• Adapted colloquial language, idioms and cultural references for authenticity.
• Created subtitles and aligned them with dialogue delivery.
• Conducted linguistic and editorial quality reviews, evaluating grammar, etc.
• Collaborated with editors, reviewers, and fellow translators.
• Refined translated content through multiple revision cycles, ensuring consistency of voice.
• Followed style guides and subtitling standards.

Team Leader - Convergys India Services

(2007-01 - 2009-12)

Career Progression: Customer Care Representative > Team Leader

• Managed high-volume customer support operations for telecom and insurance clients.
• Conducted ~200 quality audits per month, contributing to 20% improvement in quality scores while maintaining 95% CSAT.
• Maintained process documentation, knowledge-based resources, and training materials.
• Progressed into a Team Leader role, managing and mentoring a team of 11 associates.
• Used quality insights to identify recurring issues and recommend improvements.
• Collaborated with internal stakeholders.
• Provided regular coaching, feedback, and performance reviews, helping team members strengthen customer communication, process adherence, and overall effectiveness.

Customer Service Representative - SITEL India Ltd.

(2005-01 - 2007-12)

• Managed inbound insurance enquiries, consistently meeting SLA.
• Resolved complex customer issues through structured problem-solving.
• Handled sensitive customer information in line with data-privacy and compliance requirements.
• Maintained accurate real-time customer records and transaction updates.
• Supported new-hire onboarding through coaching, call shadowing, and process guidance.

Documentation Checker - ICICI Home Finance

(2003-01 - 2005-12)

• Reviewed and validated ~80 loan application files monthly.
• Identified discrepancies, missing information, and documentation gaps.
• Collaborated with team leaders and stakeholders to resolve documentation gaps.
• Maintained accurate, audit-ready records, supporting compliance reviews.
• Handled confidential customer and financial information with attention to privacy.
• Applied a detail-oriented quality-control approach.

Volunteer (Translation and Voice-Over) - Watchtower

• Translate educational and informational content from English to Hindi.
• Provide professional Hindi voice-over and narration for video dramas.
• Collaborate with language coordinators, editors, and content teams.
• Conduct linguistic and editorial quality checks.

Bachelor of Commerce - Mumbai University (2003-01)