Sajin
Content Strategist | Community Engagement Leader | Storytelling & Communications
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About
Content Strategist and Community Engagement Professional with 4+ years of experience creating audience-focused content, leading large-scale volunteer communities, and driving employee and volunteer engagement, retention, and wellbeing initiatives. Directed 200+ volunteers across 15+ projects while maintaining zero attrition for two consecutive years. Skilled in storytelling, stakeholder communication, workshop facilitation, program coordination, mentoring, and cross-functional collaboration.
Computer
Science background with strong analytical thinking, data tracking, and communication skills.
Experience
Content Strategist and Mentor at Self-Employed (2026-01 – Present)
- Advise individuals and community groups on storytelling techniques, content strategy, and audience engagement approaches.
- Create AI-assisted LinkedIn content and thought-leadership posts aligned with personal brand voice and engagement goals.
- Mentor emerging community leaders and volunteers on communication, team building, and conflict resolution.
- Research content strategy frameworks, engagement trends, and community-building best practices to inform future initiatives.
Customer Support Executive at Trainonex Solutions (2025-06 – 2025-07)
- Managed customer query resolution, escalations, and case tracking with professional, empathetic communication.
- Coordinated with technical teams to escalate and resolve complex cases, improving customer satisfaction.
- Maintained accurate data records and reports to support service quality tracking.
Team Engagement Lead at College & Community Projects (2020 – 2024)
- Directed and mentored a volunteer team of 200+ members across 15+ community projects, strengthening engagement and retention.
- Achieved an 80% reduction in team conflicts through structured conflict-resolution processes; maintained zero attrition for two consecutive years.
- Designed and facilitated workshops on teamwork, communication, stress management, and employee wellbeing.
- Coordinated cross-functional teams and stakeholders to deliver project milestones on schedule.
Education
B.Tech in Computer Science – Heera College of Engineering & Technology, Trivandrum (2020 – 2024)
Plus Two in Computer Science – PHMKMV&HSS, Panavoor (2018 – 2020)
